Duty Manager

Hilton; Riyad Al Khabra; On-site; SAR 201,000 - 268,000; Full time

Job summary

Hilton Riyadh is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager, ensuring guest satisfaction and smooth front desk and service delivery.

You will coordinate departments, mentor teammates, monitor guest feedback, and uphold Hilton’s standards of hospitality across shifts.

Qualifications

• A passion for hospitality
• Integrity in all actions
• Leadership and team guidance
• Teamwork to achieve goals
• Ownership and accountability
• A sense of urgency to deliver moments of hospitality

Responsibilities

• Manage daily hotel operations across departments, including front desk, staffing, room inventory, guest service and policy compliance
• Delight our guests with a warm, upbeat attitude and responsive, friendly service
• Assist across departments; provide front desk and bell service support during breaks or high volume periods
• Monitor property safety, security and service quality and address issues promptly
• Provide regular updates and training to ensure the team is knowledgeable about hotel offerings and local attractions
• Track guest satisfaction metrics, identify trends and implement improvements
• Inspire and develop the team through coaching and a positive work environment

Skills

Guest services

Operations management

Front desk

Team leadership

Communication

Job description

Job Identification: 222524

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty , you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods

• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.