Duty Manager

SOFITEL; Al Khobar; On-site; SAR 60,000 - 80,000; Full time

Job summary

A renowned hotel chain in Al Khobar is seeking a candidate for a Front Office Supervisor role. The position involves engaging with guests daily to enhance their satisfaction, managing guest comments and complaints, and fostering loyalty. Candidates should have strong leadership abilities, at least 2 years of experience in a supervisory role, and proficiency in Opera system. A pleasant demeanor and excellent command of English are vital for this role, and the ability to stand for extended hours is required.

Qualifications

• Pleasant personality with a good appearance.
• Strong leadership skills and guest orientation.
• Very good command of both written and spoken English.
• Ability to work effectively in shifts.

Responsibilities

• Meet and greet guests in the lobby and reception area.
• Handle guest comments and complaints, ensuring proper follow-up.
• Develop close relationships with guests to encourage loyalty.
• Organise the team for optimal effectiveness.

Skills

Service oriented

Strong leadership skills

Excellent communication

Multilingual (additional language)

Tools

Opera

Job description

Job Description

• Is present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest comments and complaints, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Organise the host-ables for optimum effectiveness
• Knows the behaviours patterns of regular guests and issues instructions to the different teams within the department

Qualifications

• Pleasant personality with a good appearance.
• Service and guest oriented
• Very good command of both written and spoken English.
• Another language in addition will be an asset.
• Strong leadership skills
• 2 years experience in FO supervisory role.
• Opera experience is a must
• Physical Ability to stand for 8 hours daily
• Ability to work on shift basis.