Door Attendant

FAIRMONT; Umluj; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Door Attendant for its location in Umluj, Tabuk Province, Saudi Arabia. The role involves providing a warm welcome to guests, ensuring a polished arrival experience, and coordinating with the Bell Team and Valet. Candidates should have at least 2 years of experience in a luxury 5-star hotel, a valid driving license, and excellent communication skills. This position emphasizes attention to detail and guest service excellence.

Qualifications

• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.
• Must have experience with luxury vehicle handling.
• Experience in project coordination during pre-Opening stages is desirable.

Responsibilities

• Provide a warm, sincere greeting to all guests upon arrival and departure.
• Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage.
• Maintain cleanliness and presentation in hotel entrance and public areas.

Skills

Excellent communication skills

Fluency in English

Driving license

Emotional intelligence

Strong physical stamina

Education

High School Diploma or equivalent

Degree in Hospitality Management

Job description

Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.

Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.

Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.

Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.

Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect‑free.

Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.

Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination.

Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.

Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.

Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.

Job Description

Key Roles & Responsibilities

• Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.
• Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.
• Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.
• Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.
• Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect‑free.
• Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.
• Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination.
• Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.
• Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.
• Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.

Qualifications

Personal Attributes & Experience

• High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset.
• Minimum of 2 years of experience in a similar role within a luxury 5‑star hotel or resort.
• Must possess a valid driving license and have experience with luxury vehicle handling.
• Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.
• Fluent in English; Arabic and other languages are considered a significant asset.
• Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required.
• A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service.
• Experience in a resort pre‑opening environment is highly desirable.

Additional Information

• Understanding of Ultra‑Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre‑Opening stages.
• Experience in pre‑Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Door Attendant Fairmont The Red Sea • Umluj, Tabuk Province, Saudi Arabia