Dispatcher & Phone Operator

Infina Health; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading transportation company in Saudi Arabia is seeking reliable Dispatchers to manage communications and track vehicles across all shifts. Ideal candidates will excel in multitasking and have proven experience in similar roles. The position demands strong organizational skills and the ability to effectively communicate during urgent situations. Applicants proficient in English and Spanish will be favored. This role accommodates various work schedules, ensuring timely and accurate transmission of information among all parties involved.

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing skills with experience in data entry.
• Knowledge of procedures and guidelines for emergency situations.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Monitor the route and status of field units to coordinate and prioritize their schedule.

Skills

Excellent communication

Multitasking

Data entry

Organizational abilities

Active listening

Judgement

Critical thinking

Proficient in English and Spanish

Education

High school diploma

Job description

Reading Metro Transportation is looking to hire dispatchers for all shifts to manage all the growth!

We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.

We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Proven experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English and Spanish (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma