Director of Operations

Hilton; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

Hilton is seeking a Director of Operations in Riyadh to lead daily hotel operations, drive budgeting and strategic planning, and ensure brand standards are met. You will shape service excellence, monitor guest satisfaction, and implement improvement strategies across departments.

The role emphasizes strong leadership, integrity, and teamwork to sustain Hilton’s renowned hospitality and guest experiences. An award-winning culture supports career growth and ongoing development.

Qualifications

• Experience in leading hotel operations and driving service excellence.
• Strong people leadership and team development skills.
• Ability to manage budgeting, forecasting, and standards compliance.

Responsibilities

• Oversee hotel operations: lead daily operations, budgeting, forecasting, planning, and compliance with brand standards.
• Shape service excellence strategy by monitoring guest trends and driving guest satisfaction improvements.
• Identify performance gaps and implement improvement strategies across processes and teams.
• Drive quality initiatives, set goals, enable service recovery, and monitor guest feedback metrics.
• Cultivate a high-performing team through performance management and development programs.

Skills

Leadership

Integrity

Teamwork

Ownership

Guest focus

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Operations, you’re not just directing daily hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements and remove
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.