Deputy Store Manager

Majid Al Futtaim; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading retail and leisure company in Riyadh is looking for a Deputy Store Manager to support day-to-day operations and achieve sales targets. The ideal candidate will manage the store in the absence of the Store Manager, ensure operational compliance, and enhance the customer experience. With a diploma and 4-5 years of industry experience, the successful applicant will lead the team in delivering exceptional service and driving sales. This role offers an opportunity for growth in a dynamic environment.

Qualifications

• Minimum 4-5 years’ industry experience required.
• Management skills are essential for this role.

Responsibilities

• Support the Store Manager in daily store operations.
• Drive sales and improve business performance.
• Ensure excellent customer service standards.

Skills

Management skills

Education

Diploma - High school certificate

Qualification in Retail related field

Job description

Job Title

Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations

Role Summary

The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

Role Profile

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Requirements

• Diploma - High school certificate
• Qualification in Retail related field is an added advantage
• Minimum 4-5 years’ industry experience
• Management skills