Customer Tech Lead - Telecom Support & Solutions

Ericsson; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Ericsson in Riyadh, Saudi Arabia is seeking a Customer Technical Manager to oversee Local Support operations for a key customer. You will lead technical discussions, coordinate with the CNS and SDM teams, and ensure delivery of CSR handling, problem management, proactive support, and software update services.

You will manage a small team, promote knowledge sharing, review RCA documentation, and ensure KPIs align with SLA. Local telecom expertise and cloud tech experience are a plus.

Qualifications

• Engineering degree required (BSC or equivalent).
• Minimum 5 years telecom experience and strong technical background.
• Proven ability to lead a technical team and manage customer relationships.
• Experience with mobile network environments and cloud technologies (OpenStack/Kubernetes) a plus.

Responsibilities

• Handle and resolve customer issues, providing dedicated support.
• Lead software uplift activities and ensure delivery of commitments.
• Coordinate with stakeholders from technical perspective across teams.
• Monitor service requests and prioritize issues to meet SLA expectations.
• Analyze problems and provide timely technical guidance during critical incidents.

Skills

Telecom experience

Technical leadership

Mobile network

Customer relations

Kubernetes/OpenStack

Saudi citizen

Education

Engineering BSC or equivalent

Job description

Ericsson in Riyadh, Saudi Arabia is seeking a Customer Technical Manager to oversee Local Support operations for a key customer. You will lead technical discussions, coordinate with the CNS and SDM teams, and ensure delivery of CSR handling, problem management, proactive support, and software update services.

You will manage a small team, promote knowledge sharing, review RCA documentation, and ensure KPIs align with SLA. Local telecom expertise and cloud tech experience are a plus.