Customer Success Manager - KSA

Moontech; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

MoonTech is seeking a seasoned Customer Success Manager to own and grow performance and influencer marketing accounts, serving as a key internal liaison to the Product team. You will interpret client needs into structured product and process improvements and drive revenue growth.

You will manage relationships, optimize campaigns for ROAS, align with cross-functional teams (BI, Operations, Finance, Influencer, Product), and deliver actionable insights through dashboards and reporting.

Qualifications

• 5-7 years total experience, with 3+ years in Account Management or Customer Success.
• Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.
• Background in performance marketing, influencer marketing, affiliate, or agency + product environments.
• Experience with SaaS or tech platforms and cross-functional collaboration.
• Strong analytical skills and data literacy.
• Strong ownership, accountability, and ability to operate with minimal supervision.

Responsibilities

• Own performance-driven accounts: manage performance and influencer marketing accounts focused on ROAS and commercial outcomes.
• Build strategic relationships: develop strong client relationships and align account strategies with business goals.
• Drive optimization: improve campaign performance, ROAS, and account efficiency.
• Lead retention and growth: develop growth plans, improve retention, and identify upselling opportunities.
• Translate client needs into solutions: partner with Product to turn client requirements into actionable inputs.
• Drive cross-functional alignment: coordinate with BI, Operations, Finance, Influencer, and Product.
• Improve workflows: identify process gaps and proactively drive improvements.
• Analyze performance: interpret dashboards, campaign data, and key performance metrics.
• Identify opportunities: spot performance gaps and translate insights into actionable recommendations.
• Own execution end-to-end: take accountability for account performance and client satisfaction.
• Operate independently: manage priorities, solve problems, and deliver results with minimal supervision.

Skills

Analytical skills

Data literacy

Ownership & accountability

Independent working

Job description

About MoonTech

MoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating As an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution
Role Overview

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Responsibilities

Account Ownership & Relationships

• Own performance-driven accounts: manage performance and influencer marketing accounts focused on ROAS and commercial outcomes.

• Build strategic relationships: develop strong client relationships and align account strategies with business goals.

Performance Optimization & Growth

• Drive optimization: improve campaign performance, ROAS, and account efficiency.

• Lead retention and growth: develop growth plans, improve retention, and identify upselling opportunities.

Product & Cross-Functional Collaboration

• Translate client needs into solutions: partner with Product to turn client requirements into actionable inputs.

• Drive cross-functional alignment: coordinate with BI, Operations, Finance, Influencer, and Product.

• Improve workflows: identify process gaps and proactively drive improvements.

Analytics & Reporting

• Analyze performance: interpret dashboards, campaign data, and key performance metrics.

• Identify opportunities: spot performance gaps and translate insights into actionable recommendations.

Operational Excellence

• Own execution end-to-end: take accountability for account performance and client satisfaction.

• Operate independently: manage priorities, solve problems, and deliver results with minimal supervision.

Qualifications

• 5-7 years of total experience, including 3+ years in Account Management or Customer Success.

• Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.

• A background in performance marketing, influencer marketing, affiliate, or agency + product environments.

• Experience with SaaS or tech platforms and cross-functional collaboration.

• Strong analytical skills and data literacy.

• Strong ownership, accountability, and ability to operate with minimal supervision.