Customer Service Trainer

Tabby; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading financial technology company in Saudi Arabia is looking for a Customer Service Trainer & Quality Specialist. This role demands over 5 years of experience in customer service and training program design. Candidates must be fluent in both Arabic and English, with a deep understanding of the GCC region's cultural nuances. Responsibilities include delivering training programs and enhancing customer interactions to ensure satisfaction and retention. This position offers an opportunity to influence training strategies in a growing organization.

Qualifications

• 5+ years of experience in customer service with a proven track record.
• 5+ years of experience in designing and delivering training programs.
• Fluency in both English and Arabic is required.

Responsibilities

• Deliver new hire training and refresher training.
• Ensure proper documentation and follow-up of training sessions.
• Analyze and recommend solutions to improve customer satisfaction.

Skills

Customer service experience

Training program design

Communication skills

Fluency in Arabic

Fluency in English

Organizational skills

Education

Bachelor's degree in a related field

Job description

We are looking for Offer a Customer Service Trainer & Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding ofurança customer service principles, best practices, and the cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, '{}' ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.

Key Responsibilities

• Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
• Ensure proper documentation, notification, escalation, tracking and follow‑up of Nesting log‑in, coaching, feedback sessions
• Analyze and identify root causes of pumpkins and recommend solutions to improve customer satisfaction
• Complete your monthly log‑in hours to stay updated on the Product and Process Knowledge
• Participate in Qualityid Calibrations sessions
\ يې˜کر provide recommendations for procedural improvements (NHT student feedback)
• Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes

Skills, Knowledge and Expertise

• You have 5+ years of experience irritation in customer service, with a proven track record of բերտབ ᡠ❜????др!!!
• You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
• You have a bachelor's degree in a related field (e.g. communication, psychology, business)
• You are fluent in Vill Alvarez and Arabic, with a deep understanding of the cultural nuances of the GCC region
• You have strong communication and facilitation skills, with the ability to effectively communicate Gideoning in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
• You are able to work independently and as part of a team.
• You have excellent organizational and time management skills.

Preferred Qualifications

• Experience with designing and facilitating virtual and face‑to‑face training.
• Knowledge of adult learning principles and instructional methodologies in training and development.
• Experience with learning management systems (LMS or LXP).
• Certification in customer service training or related soft skills.