Customer Service & Reservations Specialist

bedinroom.com; Remote; SAR 30,000 - 45,000; Full time

Job summary

A travel services company in Saudi Arabia is seeking a Customer Service & Reservations Specialist to join their remote team. The ideal candidate will manage client reservations, provide exceptional support, and respond to inquiries via various communication channels. Excellent communication skills, the ability to work flexible hours, and a strong problem-solving ability are essential. This role offers a chance to thrive in a dynamic environment that requires both adaptability and a customer-centric approach.

Qualifications

• 1–3 years of proven experience in customer service or hospitality roles.
• Strong analytical skills with a proactive approach to issue resolution.
• A quiet, professional, and distraction-free home office environment.

Responsibilities

• Manage and process customer reservations, bookings, and cancellations accurately.
• Respond to customer inquiries via phone, email, and chat regarding services and pricing.
• Provide personalized recommendations to enhance the customer experience.
• Resolve customer complaints and issues promptly and professionally.
• Update customer interaction details in the company’s CRM and booking systems.

Skills

Excellent verbal and written communication skills

Problem-solving skills

Adaptability to rotational shifts

Analytical skills

Job description

We are seeking a highly motivated and flexible Customer Service & Reservations Specialist to join our remote team. You will be the primary point of contact for our clients, managing all aspects of reservations and providing world‑class support. This role requires exceptional communication skills and the ability to thrive in a dynamic, remote environment with a rotational schedule (including weekends and holidays).

Key Responsibilities

• Manage and process customer reservations, bookings, and cancellations accurately.
• Respond to customer inquiries via phone, email, and chat regarding services and pricing.
• Provide personalized recommendations to enhance the customer experience.
• Resolve customer complaints and issues promptly and professionally.
• Update customer interaction details in the company’s CRM and booking systems.
• Experience: 1–3 years of proven experience in customer service or hospitality roles.
• Adaptability: Highly flexible and available to work rotational shifts and holidays.
• Problem‑Solving: Strong analytical skills with a proactive approach to issue resolution.
• Technical Requirements: Must own a reliable laptop/desktop and a stable, high‑speed internet connection suitable for VoIP.
• Workspace: A quiet, professional, and distraction‑free home office environment.
• Communication: Excellent verbal and written communication skills.
• Industry Knowledge: Previous experience in Tourism or Travel is a significant plus.