Customer Service Representative

PULSE-MEDIA; Remote; SAR 30,000 - 40,000; Full time

Job summary

A customer service solutions provider is seeking a motivated Customer Service Representative for a fully remote role. The successful candidate will assist customers across various communication channels, ensuring a positive customer experience. Ideal for entry-level candidates or career switchers, this position allows for flexible scheduling and offers career growth into senior roles within customer support and operations. Join a dynamic team focused on delivering clear and friendly support to enhance customer satisfaction.

Benefits

Flexible scheduling

Structured onboarding

Growth opportunities

Qualifications

• Prior experience in customer service or customer-facing roles preferred.
• Strong written and verbal communication skills.
• Ability to follow standard operating procedures.

Responsibilities

• Respond to customer inquiries via email, chat, or phone.
• Resolve routine customer issues by following documented processes.
• Log customer interactions in CRM systems.

Skills

Customer Service Representative

Communication skills

Problem-solving mindset

Organizational skills

Tools

CRM systems

Ticketing tools

Live chat platforms

Job description

Position Overview

We are hiring a motivated and customer-focused Customer Service Representative to join a fully remote support team. This work-from-home role is ideal for individuals who enjoy helping customers, solving problems, and providing clear, friendly, and reliable support across digital communication channels. As a Customer Service Representative, you will act as a frontline contact for customers, assisting with questions, requests, and service-related issues. You will play a key role in shaping the overall customer experience (CX) by ensuring interactions are handled with accuracy, empathy, and professionalism. This role is well suited for entry-level candidates, career switchers, or experienced support professionals who want remote stability, structured workflows, and opportunities to grow within customer support, operations, or customer success teams.

What You’ll Be Doing

Customer Communication & Support

• Respond to customer inquiries via email, chat, phone, or ticketing systems
• Provide accurate, easy-to-understand information regarding products, services, policies, and procedures
• Address customer concerns with patience, empathy, and solution-oriented communication
• Maintain a professional, friendly, and brand-aligned tone in every interaction

Issue Resolution & Case Handling

• Resolve routine customer issues by following documented processes and support guidelines
• Identify when an issue requires escalation and route it appropriately
• Track customer cases from initial contact through resolution
• Ensure follow-ups are completed and customers receive timely updates

Documentation & Systems

• Log customer interactions, notes, and outcomes in CRM or customer support platforms
• Maintain accurate records to support reporting, audits, and service quality
• Update customer profiles and account information when required
• Follow data privacy, security, and confidentiality standards

Workflow & Quality Support

• Meet response time, accuracy, and customer satisfaction expectations
• Follow service-level agreements (SLAs) and quality assurance guidelines
• Identify recurring customer issues and flag trends for improvement
• Contribute feedback to improve customer processes, FAQs, and documentation

Team Collaboration & Learning

• Work closely with remote teammates to ensure consistent customer support
• Participate in onboarding, training sessions, and coaching opportunities
• Adapt to updated processes, tools, and service standards
• Support a culture of continuous improvement and customer-centric service

Performance Expectations

• Consistently accurate and professional customer interactions
• Reliable attendance and steady daily output
• Clear communication when issues or blockers arise
• Strong attention to detail in documentation and follow-up
• Ability to manage multiple conversations while maintaining quality

Required Qualifications

• Prior experience in customer service, customer support, call center, help desk, or customer-facing roles preferred but not always required
• Strong written and verbal communication skills
• Comfort using computers, online tools, and customer support systems
• Ability to follow instructions, workflows, and standard operating procedures
• Strong problem-solving mindset and customer-first attitude
• Ability to work independently in a remote environment
• Reliable internet connection and access to a computer suitable for remote work

Preferred Skills (Nice To Have)

• Experience with CRM systems, ticketing tools, or live chat platforms
• Familiarity with email support, chat support, or phone-based customer service
• Ability to remain calm and professional under pressure
• Strong organizational and time-management skills
• Interest in customer experience (CX), customer success, or support operations
• Willingness to learn new tools, products, and workflows

Work Environment & Schedule

• Fully remote / work-from-home position
• Flexible scheduling options depending on coverage needs
• Full-time or part-time opportunities may be available
• Structured onboarding, documentation, and ongoing support provided
• Performance feedback and growth opportunities

Career Growth & Advancement

This role provides a strong foundation in customer support and communication skills. High-performing Customer Service Representatives may advance into roles such as Senior Customer Support Specialist, Quality Assurance Analyst, Customer Success Manager, Trainer, or Operations Support Specialist.

Why Candidates Apply for This Role

• Remote work with clear expectations
• Entry-level friendly with training provided
• Stable, structured workflows
• Real customer experience and transferable skills
• Career path into higher-level support or operations roles

Key Skills

Customer Service Representative, Remote Customer Service, Work From Home Jobs, Customer Support, Entry Level Customer Service, Customer Experience (CX), Call Center Jobs, Help Desk Support, Live Chat Support, Email Support, CRM, Ticketing Systems, Customer Care, Support Agent, Remote Hiring, Virtual Customer Service