Customer Service Representative

Sutherland; Riyadh; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A leading IT services company in Riyadh is seeking a Director of Talent Acquisition for an entry-level customer service role. The position involves answering customer inquiries, providing accurate information, and documenting interactions effectively. Strong communication skills and a customer-focused attitude are essential. This full-time role offers a hybrid work environment with flexibility in shifts. Ideal candidates have excellent verbal and written English skills along with proficiency in basic software.

Qualifications

• Very good communication skills in English, both verbal and written.
• Proficient in using computers and basic software applications.
• Experience in call center or customer service is preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information and resolve customer issues promptly.
• Document interactions and update customer records.

Skills

Verbal and written communication skills

Proficiency in computers and basic software

Problem-solving abilities

Multitasking abilities

Customer-focused attitude

English skills (B1 or above)

Education

High school diploma or equivalent

College degree

Job description

Director Talent Acquisition @ Sutherland | MBA in Human Resources

Basic Requirements

• High school diploma or equivalent; college degree is a plus.
• Very good verbal and written communication skills.
• Very good verbal and written English skills (B1 or above).
• Proficiency in using computers and basic software.
• Ability to handle inbound calls professionally and efficiently.
• Strong problem‑solving and multitasking abilities.
• Customer-focused attitude with a calm and empathetic approach.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Willing to work on a hybrid work environment (minimum 40% presence from site).
• Previous call center or customer service experience is preferred but not required.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Outbound calling to interested customers and recording their interest.
• Provide accurate information and resolve issues promptly.
• Document interactions and update customer records.
• Follow communication scripts and company procedures.
• Escalate complex issues to supervisors when necessary.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

IT Services and IT Consulting

Location: Riyadh, Saudi Arabia

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