Customer Experience (CX) Portfolio

People Dynamics; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading consulting firm in Saudi Arabia is looking for a Customer Experience (CX) Portfolio role to support the CX Program Manager in project planning, monitoring, and reporting. Key responsibilities include preparing KPI trackers, maintaining risk registers, and analyzing CX metrics. Ideal candidates should have experience in project management and strong analytical skills.

Qualifications

• Experience in project management and CX initiatives.
• Strong analytical skills for metrics analysis.
• Ability to facilitate meetings and prepare documentation.

Responsibilities

• Support the CX Program Manager in project planning and monitoring.
• Prepare dashboards and KPI trackers for CX initiatives.
• Maintain risk and change registers and ensure governance compliance.

Job description

About the job Customer Experience (CX) Portfolio

Support the CX Program Manager in planning, monitoring, and controlling project portfolios.

Prepare dashboards, KPI trackers, and performance summaries for CX initiatives.

Maintain risk, issue, and change registers; ensure compliance with governance standards.

Facilitate stakeholder meetings, prepare minutes, and monitor follow-ups.

Analyze CX metrics (CSAT, NPS) and integrate insights into project reports.

Ensure accurate and timely documentation and reporting of portfolio status.