Customer Care Professional

Aurora Spa Wellness; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A wellness spa company in Riyadh is looking for a full-time Customer Service Specialist to be the primary point of contact for customers. In this position, you will address inquiries, resolve issues, and ensure customer satisfaction. You will provide exceptional support, manage customer interactions across various channels, and maintain professionalism while gathering feedback to enhance service quality. Candidates should have strong communication skills and experience in customer service-related roles.

Qualifications

• Proven skills in Customer Support, Customer Service, and Customer Experience.
• Ability to handle diverse customer inquiries and ensure a high level of Customer Satisfaction.
• Strong Phone Etiquette and interpersonal communication skills.
• Proficiency in managing and resolving conflicts in a professional manner.
• Fluency in Arabic and English (preferred).
• Proficient computer skills with knowledge of customer service software.
• Strong organizational skills and attention to detail.
• Experience in customer service-related roles is preferred.

Responsibilities

• Serve as the primary point of contact for customers.
• Address inquiries and resolve issues.
• Ensure optimal customer satisfaction.
• Provide exceptional customer support through various communication channels.
• Maintain professional and courteous phone etiquette.
• Gather feedback to enhance service quality.

Skills

Customer Support

Customer Service

Customer Experience

Phone Etiquette

Interpersonal Communication

Conflict Resolution

Organizational Skills

Bilingual (Arabic and English)

Job description

This is a full-time on-site position located in Riyadh, Saudi Arabia. The Customer Service Specialist will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring optimal customer satisfaction. The role involves providing exceptional customer support, managing customer interactions through various communication channels, and maintaining professional and courteous phone etiquette. The specialist will also contribute to improving customer experiences by delivering exceptional service and gathering feedback to enhance service quality.

Qualifications

• Proven skills in Customer Support, Customer Service, and Customer Experience
• Ability to handle diverse customer inquiries and ensure a high level of Customer Satisfaction
• Strong Phone Etiquette and interpersonal communication skills
• Proficiency in managing and resolving conflicts in a professional manner
• Fluency in Arabic and English (preferred)
• Proficient computer skills with knowledge of customer service software
• Strong organizational skills and attention to detail
• Experience in customer service-related roles is preferred