CRM & Customer Experience Specialist

L'azurde for Jewelry; Riyadh; On-site; SAR 74,000 - 113,000; Full time

Job summary

A jewelry company based in Riyadh is seeking a Customer Service Agent. You will manage customer interactions through various channels, handle complaints, and report on CRM activities. The ideal candidate should possess a BSC degree, have at least 6 months of customer service experience, and demonstrate strong communication skills. Familiarity with MS Office is essential, along with the ability to multi-task. This is a full-time position with working hours from 9:00 AM to 6:00 PM.

Qualifications

• At least 6 months of experience in a call center or customer service.
• Very good command of the English language.

Responsibilities

• Manage the CRM system on a daily basis.
• Interact with customers through various channels.
• Handle customer complaints and escalate when necessary.
• Generate sales leads from online orders.

Skills

Customer service skills

Communication skills

Diligence

Multi-tasking

Detail-oriented

MS Office

Education

BSC degree in any discipline

Job description

A jewelry company based in Riyadh is seeking a Customer Service Agent. You will manage customer interactions through various channels, handle complaints, and report on CRM activities. The ideal candidate should possess a BSC degree, have at least 6 months of customer service experience, and demonstrate strong communication skills. Familiarity with MS Office is essential, along with the ability to multi-task. This is a full-time position with working hours from 9:00 AM to 6:00 PM.