Concierge

Accor Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel management company in Riyadh seeks a dedicated professional to provide exceptional guest services. The role involves acting as an ambassador, responding to requests, and ensuring guests have access to all necessary information and services. Successful candidates will have strong knowledge of hotel facilities and exceptional customer service skills. Join a dynamic team focused on delivering memorable experiences for all guests.

Qualifications

• Knowledgeable about hotel facilities and services.
• Strong customer service skills.
• Ability to manage guest requests efficiently.

Responsibilities

• Provide accurate information about hotel activities to guests.
• Assist in coordinating various guest requests.
• Ensure all guest materials are available.

Job description

Company Description

Mӧvenpick Hotel & Residences Riyadh

Job Description

Main Duties:

• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.
• Maintain a network of service providers for efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
• Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.
• Respond to queries positively.
• Develop guest preference records and guest history.
• Follow through all endorsements at the concierge and ensure completion.
• Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
• Be transparent and responsible on matters involving finances.
• Maintain absolute integrity and trustworthiness in the team.
• Promote and follow a safe work environment.
• Promote and lead a service-driven, results-driven work environment.
• Follow departmental SOPs (Standard Operating Procedures) includingCOP all safety policies.