Concierge

Mövenpick Hotels & Resorts; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel chain in Riyadh is seeking a Customer Service Ambassador to manage guest requests and ensure satisfaction. You will be responsible for providing accurate information about the hotel's facilities, assisting with dining and other guest activities, and maintaining a service-driven environment. The ideal candidate should possess excellent communication skills and a strong sense of integrity. This role is vital for promoting a positive guest experience and supporting the hotel's operations.

Qualifications

• Knowledge of hotel facilities and the ability to provide guests with accurate information.
• Excellent customer service and communication skills.
• Ability to manage multiple requests efficiently.

Responsibilities

• Provide information on hotel facilities and local attractions.
• Assist guests with various requests and ensure satisfaction.
• Manage dining activity requests and coordinate with service providers.

Job description

Mӧvenpick Hotel & Residences Riyadh

Job Description

Main Duties:

• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to публи variety of requests. Expected to make what seems to be impossible and unusual happen.
• Maintain a network of service providers for efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
• Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transportFM, florists, doctors, dentists, child care and any other services that are not available at the hotel.
• Respond to queries positively.
• Develop guest preference records and guest history.
• Follow through all endorsements at the concierge and ensure completion.
• Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
• Be transparent and responsible on matters involving finances.
• Maintain absolute integrity and trustworthiness in the team.
• Promote and follow a safe work environment.
• Promote and lead a service-driven, results-driven work environment.
• Follow departmental SOPs (Standard Operating Procedures) including all safety policies.