Cluster Reservation Supervisor

Accor Hotels; Umluj; On-site; SAR 187,000 - 244,000; Full time

Job summary

A leading hospitality group in Umluj, Saudi Arabia, is seeking a skilled Reservations Supervisor. In this role, you will lead the reservations team, ensuring optimal revenue generation and exceptional guest experiences. Candidates should have 3-5 years of hotel reservations experience and proficiency in reservation management systems. The position requires strong leadership and customer service skills, fluency in Arabic and English, and a willingness to work flexible hours. This is an exciting opportunity to join a premier resort.

Qualifications

• 3-5 years of experience in hotel reservations with supervisory role.
• Understanding of Ultra-Luxury guest expectations.
• Proficient in time management and prioritizing tasks.

Responsibilities

• Lead and manage the reservations team, providing training and support.
• Oversee daily reservations operations to maximize revenue.
• Handle complex reservation inquiries and customer issues.

Skills

Leadership skills

Customer service skills

Analytical skills

Problem-solving skills

Fluency in Arabic

Fluency in English

Education

Bachelor's degree in Hospitality Management or related field

Tools

Reservation management systems

Global Distribution Systems (GDS)

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on FB?200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

WE ARE SEEKING A HIGHLY ORGANIZED AND CUSTOMER-FOCUSED RESERVATIONS SUPERVISOR TO JOIN OUR TEAM IN RED SEA, SAUDI ARABIA. IN THIS KEY ROLE, YOU WILL OVERSEE THE RESERVATIONS DEPARTMENT, ENSURING OPTIMAL REVENUE GENERATION AND EXCEPTIONAL GUEST EXPERIENCES.

• LEAD AND MANAGE THE RESERVATIONS TEAM, PROVIDING GUIDistä?? GUIDANCE, TRAINING, AND SUPPORT TO ACHIEVE DEPARTMENTAL GOALS
• OVERSEE DAILY RESERVATIONS OPERATIONS, IMPLEMENTING EFFECTIVE STRATEGIES TO MAXIMIZE REVENUE AND OCCUPANCY
• MONITOR AND ANALYZE RESERVATION TRENDS, ADJUSTING STRATEGIES AS NEEDED TO OPTIMIZE PERFORMANCE
• ENSURE ALL RESERVATIONS ARE PROCESSED ACCURATELY AND EFFICIENTLY, ADHERING TO COMPANY POLICIES AND PROCEDURES
• COLLABORATE WITH REVENUE MANAGEMENT, SALES, AND FRONT OFFICE TEAMS TO ALIGN RESERVATION STRATEGIES WITH OVERALL BUSINESS OBJECTIVES
• HANDLE COMPLEX RESERVATION INQUIRIES AND RESOLVE ESCALATED CUSTOMER ISSUES
• GENERATE AND ANALYZE REPORTS ON RESERVATIONS PERFORMANCE, PROVIDING INSIGHTS TO MANAGEMENT
• STAY UPDATED ON INDUSTRY TRENDS AND COMPETITOR ACTIVITIES TO MAINTAIN A COMPETITIVE EDGE
• ENSURE COMPLIANCE WITH SAUDIalne? Actually text: ENSURE COMPLIANCE WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND STANDARDS

Qualifications

• 3-5 YEARS OF EXPERIENCE IN HOTEL RESERVATIONS, WITH A PROVEN TRACK RECORD IN A SUPERVISORY ROLE
• PROFICIENCY IN RESERVATION MANAGEMENT SYSTEMS AND GLOBAL DISTRIBUTION SYSTEMS (GDS)

Job Specifications

• STRONG LEADERSHIP SKILLS WITH THE ABILITY TO MOTIVATE AND DEVELOP TEAM MEMBERSούμε? Keep spelled correctly as: STRONG LEADERSHIP SKILLS WITH THE ABILITY TO MOTIVATE AND DEVELOP TEAM MEMBERS
• EXCELLENT CUSTOMER SERVICE SKILLS AND A CUSTOMER-CENTRIC APPROACH
• DEMONSTRATED EXPERIENCE IN flawlessly?
• DEMONSTRATEDicia? Actually text: DEMONSTRATED EXPERIENCE IN REVENUE MANAGEMENT
• ADVANCED PROBLEM-SOLVING AND DEC koel? Keep: ADVANCED PROBLEM-SOLVING AND DECISION üm? Use EXACT: ADVANCED PROBLEM-SOLVING AND DECISION-MAKING ABILITIES
• EXCEPTIONAL COMMUNICATION SKILLS, BOTH VERBAL AND WRITTEN
• STRONG ANALYTICAL SKILLS WITH THE ABILITY TO INTERPRET DATA AND GENERATE ACTIONABLE INSIGHTS
• PROFICIENT IN TIME MANAGEMENT AND PRIORITIZING TASKS IN A FAST-PACED ENVIRONMENT
• BACHELOR'S DEGREE IN HOSPITALITY MANAGEMENT OR RELATED FIELD (PREFERRED)
• IN-DEPTH KNOWLEDGE OF THE HOSPITALITY INDUSTRY AND CURRENT MARKET TRENDS
• FLUENCY IN ARABIC AND ENGLISH
• FAMILIARITY WITH SAUDI ARABIANchef? Actually text: FAMILIARITY WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND CULTURAL NORMS
• ABILITY TO WORK FLEXIBLE HOURS, INCLUDING WEEKENDS AND HOLIDAYS, AS REQUIRED

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.