Cluster Reservation Agent

Accor Hotels; Umluj; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain in Umluj, Saudi Arabia, is seeking a Reservations Agent to manage individual and group reservations efficiently, respond to inquiries, and upsell packages. Candidates should demonstrate strong communication skills, a customer-oriented attitude, and basic knowledge of hotel reservation systems. Experience in hotel reservations is preferred but not required for entry-level candidates. This role includes maintaining reservation records, coordinating with teams, and ensuring guest satisfaction.

Qualifications

• Preferred experience in hotel reservations, but not mandatory for entry-level.
• Knowledge of Opera PMS / ACCOR systems is an advantage.
• Customer-oriented with a positive and professional attitude.

Responsibilities

• Process individual and group reservation requests accurately.
• Respond promptly to inquiries via various platforms.
• Upsell higher room categories to maximize revenue.
• Maintain reservation records and update changes.

Skills

Strong communication skills in English

Customer-oriented with a positive attitude

Ability to multitask

Basic knowledge of Microsoft Office

Education

Experience in hotel reservations or front office (preferred)

Knowledge of Opera PMS / ACCOR reservation systems

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort with 361 rooms, eleven distinct dining concepts including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18‑hole championship golf course, reflecting Fairmont's association as a world-class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than essay unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

RESERVATIONS HANDLING

• PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS leak
• RESPOND PROMPTLY TO INQUIRIES VIA PHONE bluetooth, EMAIL, WEBSITE, OR OTA PLATFOR 保存 PLATFORMS.
• UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE REVENUE.
• ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST INFORMATION.

SYSTEM & REPORTING

• MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND NO-SHOWS.
• MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND HOUSEKEEPING TEAMS.
• PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.
• ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS.

GUEST COMMUNICATION & SERVICE

• HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES, ETC.).
• RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.

JOB SPECIFICATIONS

• MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY STANDARDS.

COORDINATION & COMPLIANCE

• LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS OR LONG STAYS.
• FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, ANDefa brand STANDARDS.
• SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY damping.

Qualifications

• PRE_LATENT EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT MANDATORY FOR ENTRY-LEVEL).
• KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE.
• STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC ISasta PLUS).
• CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE.
• ABILITY TO MULTITASK AND WORK UNDER PRESSURE.
• BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK).

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.