Client Relationship Executive

Creation Business Consultants; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Benefits offered by this job

Performance-based bonuses

Access to CBC Academy for continuous skill development

Attractive salary package and commission structure

Comprehensive health package

Job summary

A consulting firm in Riyadh is seeking a Client Relationship Executive to manage client documentation, ensure compliance, and provide excellent customer service. The ideal candidate should have a degree in business administration, be fluent in Arabic and English, and have at least 2 years of experience in project management and customer support. This position offers a collaborative environment with opportunities for professional growth.

Qualifications

• Degree qualified in business administration, compliance, or relevant field.
• Fluency in both Arabic and English is mandatory.
• Proven operational, project management and customer support record for 2 years.

Responsibilities

• Liaise with various government departments for operational tasks.
• Provide excellent customer service and ensure smooth office operations.
• Manage client documentation and ensure compliance for operations.

Skills

Fluency in Arabic and English

Customer service excellence

Project management

Education

Degree in business administration or relevant field

Job description

Creation Business Consultants | Full time

Client Relationship Executive

Riyadh, Saudi Arabia | Posted on 10/01/2025

Creation Business Consultants was founded to help entrepreneurs, small to medium enterprises and multinational corporations enter, expand and restructure in the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar.

We work closely with private equity and law firms, auditors and financial advisors who seek our expert counsel on corporate structuring matters. Our valuable relationships with Government departments ensures the most up to date market intelligence and knowledge guides the professional advice we deliver to clients.

Creation ensures clients receive a seamless, cost effective and proficient entry to the GCC market. We provide clients with the foundations and best practices empowering them to build and control a successful business.

We continuously strive to exceed client’s expectations whilst making certain they are protected from undue risk at all times. Creation Business Consultants is the preferred and truly trusted business partners for the GCC.

Job Description

Responsible for all companyincorporation and amendments (documentation process completion), labor andimmigration applications, client proposal research and preparation, clientbanking preparation and legal compliance on all contractual relations fordelivery of the Operations Department goals.Overallresponsibility involves managing office activities, providing administrativesupport to the Country Manager, Government Relations, and Operations team,ensuring smooth office operations, and delivering excellent customer service asthe primary point of contact for clients.

Key Accountabilities

Clients:

• Liaise with Ministry of Labor, Immigration Department, Police Department, Economic Department, Chamber of Commerce, Municipality, Civil Court, Ministry of Foreign Affairs, Embassies, Free zone authorities, and all other relevantgovernment departments and authorities etc. for accurate and timely information as required for operational tasks
  
• Provide excellent customer service and communicate efficiently internally and externally
  
• Receive clients’ documentation from CBC operations team and make the necessary arrangements in relation to translation, attestation from various ministries, scanning and saving all documents in the designated folder electronically and physically
  
• Complete, manage and update files, receipts and official documents of clients and share with the Operation Team and update on Task Sheet daily
  
• Create accounts and apply for clients’ online applications through the various portals, then, assign and distribute the work for the GROs to complete online and on the ground daily
  

Office:

• Report and resolve any office facility-related issues promptly
  
• Professionally answer and screen all incoming phone calls and forward phone calls to relevant people and departments
  
• Organize and update the office and clients’ contact information and filing
  
• Schedule office meetings and online meetings with calendar invitations
  
• Vetting and strengthening CBC’s relation with our existing suppliers and finding new ones to ensure the continuity of our business
  

Key Responsibilities

Clients:

• Liaise and execute works of clients with all government, non-government departments and all portals and ensure accuracy and timely lodgments
  
• Assist in managing GRO’s and allocating tasks daily
  
• Obtain up to date and accurate information regarding all government-related processes and disseminate information to relevant CBC teams
  
• Assist and prepare timely and accurate proposals and information to support the administration and business development departments
  
• Ensure the CRM system, company compliance, Know Your Client (KYC) and Anti Money Laundering (AML) processes and filing systems are updated for all clients
  
• Drafts, follows, and completes all company Standard Operating Procedures (SOP) and requirements in the UAE, KSA and respective jurisdictions in alignment with the regulations of CBC and the authorities
  

Office:

• Receive, manage, and record mail, documents, packages, and courier deliveries
  
• Liaise with visitors and clients to ensure our support services are of the highest quality
  
• Adopt and implement feedback from clients and managers
  
• Prepare and maintain a list of suppliers with all contact details in the CRM system and update the list on a regular basis
  
• Timely follow up and problem solving regarding any administrative and office maintenance
  
• Develop and sustain valuable relationships between CBC and suppliers
  

Requirements

• Degree qualified in business administration, compliance, or relevant field
  
• Fluency in both Arabic and English is mandatory
  
• Proven operational, project management and customer support record for 2 years
  
• Basic project management and coordination skills preferred
  

Why Join Us?

At Creation Business Consultants, we’re committed to fostering a supportive, innovative, and growth-focused workplace. Here’s what you can look forward to:

• Impactful Work: Be part of a forward-thinking organization that drives meaningful change across the UAE and GCC markets.
  
• Collaborative Environment: Work in a fast-paced setting where your contributions are recognized and valued.
  
• Professional Growth: Support key leadership and build a strong professional network alongside industry leaders.
  

What We Offer

• Attractive Rewards: Performance-based bonuses, participation in the profit-sharing scheme, and eligibility for the CBC equity plan.
  
• Learning & Development: Access to the CBC Academy for continuous skill development and career growth.
  
• Attractive salary package, commission structure, and exclusive discounts.
  
• Extra annual leave for 2+ years of commitment.
  
• Comprehensive health package and additional benefits.
  
• Networking Opportunities: VIP access to industry-leading events and networking platforms.
  
• Team Culture: Regular team-building activities and social events to foster collaboration.