Client Advisor

Loewe; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

LOEWE is seeking a Client Advisor in Riyadh to deliver personable, engaging client service and exceed store goals. You will connect with clients, build lasting relationships, and convey LOEWE's brand heritage through storytelling.

You will maintain client portfolios, contribute to visual merchandising, and collaborate with the team to achieve store objectives while upholding LOEWE's grooming and behavior standards.

Qualifications

• Experience in customer-centric roles.
• Strong interpersonal and communication skills.
• Ability to build and maintain client portfolios.

Responsibilities

• Achieve individual store objectives.
• Engage with clients to provide exceptional experiences.
• Develop long-lasting client relationships.
• Maintain regular client communication via email, phone, or notes.
• Share LOEWE brand history and heritage with clients.
• Highlight product categories through knowledge and storytelling.
• Grow the client book and update information in company tools.
• Collaborate with the store team to meet store objectives.
• Assist with visual merchandising according to LOEWE standards.
• Keep products organized and secure in front and back of house.
• Support inventory management and back-of-house tasks.
• Adhere to LOEWE grooming and behavior standards.

Skills

Client relationship

Communication

English fluency

Arabic fluency

Fashion knowledge

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Your role will be:

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE's visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior.

What is important for the role:

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• Deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and Arabic

About LOEWE

Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE's creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.