Chief Concierge

Hilton; Makkah Region; On-site; SAR 650,000 - 780,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Mental health resources

Crisis concierge

Employee assistance program

Job summary

Hilton in Saudi Arabia is seeking a Chief Concierge to oversee the concierge desk and lead the team in delivering memorable guest experiences. You’ll coordinate dining, transport, events, VIP services, and promotions while guiding the team to exceptional service.

The role requires strong leadership, a focus on guest satisfaction, and the ability to manage budgets and payroll with precision to maintain financial efficiency.

Qualifications

• High School Diploma or University Degree (list highest required level only)
• Experience in hotel concierge or guest services preferred
• License or Certification (if applicable)
• Languages

Responsibilities

• Supervise concierge team: Train, schedule, and supervise concierge team members
• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and arrange dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

Skills

Leadership

Guest service excellence

Team management

VIP guest handling

Education

High School Diploma or University Degree

Job description

Job Identification: 220091

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Chief Concierge , you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns

• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions

• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs

• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests

• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High School Diploma/University Degree (list highest required level only)

• X years of experience in Y (e.g., hotel management)

• License or Certification

• Languages

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.