Business Process Lead Specialist

هيئة الزكاة والضريبة والجمارك; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

تبحث هيئة حكومية في الرياض عن محترف ذو خبرة في تطوير وتحسين العمليات التجارية. تشمل المهام الرئيسية تطوير إرشادات ونماذج العمليات، وتقييم العمليات القائمة، وتنفيذ خطط تحسين العمليات. يجب أن يكون المتقدم حاصلاً على درجة بكاليوس أو ماجستير في إدارة الأعمال أو الهندسة الصناعية ويملك خبرة لا تقل عن 4 سنوات.

Qualifications

• الحد الأدنى من 4 سنوات من الخبرة ذات الصلة

Responsibilities

• تطوير وتحديث إرشادات ونماذج العمليات التجارية.
• جمع العمليات غير الموثقة من الوظائف الداخلية وإجراء تقييم داخلي.
• تطوير خطة تحسين العمليات لتعزيز العمليات الحالية.
• تطوير تقارير تشير إلى مستوى نضج إدارة العمليات وتقديم توصيات.

Skills

الصناعة والسياسة

التعاون والتواصل

الاحترافية

تحليل البيانات

إدارة التغيير

التركيز على النتائج

التميز في الأعمال

التخطيط الاستراتيجي والتجاري

تركيز العميل

إدارة الجودة

تمكين التغيير والابتكار

Education

درجة بكاليوس أو ماجستير في إدارة الأعمال أو الهندسة الصناعية أو ما يعادلها

Job description

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including prioritizing processes, drafting complex processes, conducting processes analyses, reviewing change requests, supervising implementation of process improvement plan, and monitoring implementation of technical updates by BIC vendor.

Job Responsibilities

Business Process Governance

• Develop and/or update business processes' guidelines and templates based on requirements and leading practices
• Review and update BPA in coordination with IT & Digitization function to ensure automation of business processes and achieve efficiency and effectiveness

Business Process Development and Analysis

• Gather ZATCA’s undocumented processes from internal functions and perform internal assessment
• Prioritize processes that need to be developed based on certain criteria
• Develop prioritized processes’ documentation plan to create critical and important processes first
• Review references such as policies and regulations that affect the documentation of processes to ensure alignment
• Coordinate with internal functions (i.e., Legal and Enforcement, IT and Digitization, Operations, etc.) to ensure alignment on process activities
• Conduct process documentation workshops and accordingly develop drafts of process manuals
• Conduct process analysis (BRD/CR) and ensure alignment with set policies, regulations, other functions’ input
• Collect and review internal change requests to processes and provide recommendations

Business Process Improvement

• Perform internal and external assessments on processes to identify gaps and needed controls
• Develop process improvement plan to enhance existing processes
• Implement the process improvement plan to enhance existing processes based on gap assessment results and leading practices

Business Process Measurement

• Develop reports highlighting BPM maturity level and provide recommendations
• Formulate SLAs and KPIs for all processes with internal and external parties
• Track adherence of processes with set SLAs and KPIs and collect input related to areas of improvement from internal stakeholders
• Develop prioritized process documentation plan stating recommendations on corrective actions for processes, SLAs, and KPIs to achieve required results

BIC Platform

• Develop and/or update processes' master list report and communicate technical findings to BIC vendor
• Follow-up on the implementation of technical updates

Internal Capability Building

• Develop awareness material, standards, and guidelines to build internal capabilities in business processes
• Provide training on business processes (i.e., systematic problem-solving techniques, SOP, BPM, process improvement), in coordination with Human Capital function, to ensure proper understanding and to strengthen the capabilities of employees, teams, and functions
• Build relationships with national and international BPM firms (i.e., through forums) to strengthen capabilities

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

Education

Bachelor’s Or Master's degree in Business Administration, Industrial Engineering, or equivalent is required

Experience

A minimum of 4 years of relevant experience

Competencies

• Policy Making – Proficient
• Collaboration and Communication – Developing
• Professionalism – Proficient
• Data Analytics – Proficient
• Change Management – Proficient
• Results Oriented – Proficient
• Business Excellence – Advanced
• Strategic and Business Planning – Proficient
• Customer Focus – Proficient
• Quality Management – Advanced
• Enablement of Change and Innovation – Developing