Bilingual Collections Specialist: Boost Cash Flow

Mina Excellence; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Mina Excellence in Riyadh is seeking a proactive Collections Specialist to join our Customer Success team. You will manage customer accounts, pursue overdue invoices, and maintain accurate records while building strong relationships to support cash flow and service quality.

The role requires a bachelor's in Accounting/Finance, at least 2 years in collections or AR, proficiency in ERP/CRM and Excel, and fluent Arabic and English.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Minimum of 2 years of experience in Collections, Accounts Receivable, or Customer Service.
• Experience using ERP, CRM, or financial management systems.
• Strong proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent communication and negotiation skills.
• Fluent in Arabic and English.

Responsibilities

• Follow up with customers to ensure timely payment of outstanding invoices.
• Contact customers via phone, email, and other communication channels regarding overdue accounts.
• Update payment status and collection activities accurately in the company's systems.
• Prepare daily, weekly, and monthly collection reports.
• Coordinate with Quality and Customer Success teams to resolve issues affecting customer payments.
• Handle overdue accounts professionally while maintaining positive customer relationships.
• Escalate unresolved or high-risk accounts in accordance with company procedures.
• Ensure compliance with collection policies, financial governance, and SLAs.
• Maintain accurate documentation of all collection activities and customer communications.
• Contribute to improving collection processes and enhancing operational efficiency.

Skills

Communication

Negotiation

Problem-solving

Attention to detail

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

ERP

CRM

Excel

MS Office

Job description

Mina Excellence in Riyadh is seeking a proactive Collections Specialist to join our Customer Success team. You will manage customer accounts, pursue overdue invoices, and maintain accurate records while building strong relationships to support cash flow and service quality.

The role requires a bachelor's in Accounting/Finance, at least 2 years in collections or AR, proficiency in ERP/CRM and Excel, and fluent Arabic and English.