Associate Director - Key Account Management

Red Sea Global; Umluj; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading supply chain and logistics company in Saudi Arabia is seeking an Associate Director of Key Account Management. In this role, you will develop strategic client relationships within the hospitality sector, driving sales and customer satisfaction while ensuring operational excellence. Ideal candidates will have 8-10 years of experience, a strong leadership background, and fluency in Arabic and English. This position offers the opportunity to contribute to ambitious projects across the MENA region.

Qualifications

• Minimum 8–10 years of experience in Key Account Management or Sales.
• At least 5 years in a leadership role, with a Hospitality Management background.
• Proven track record of managing key accounts and growing business.

Responsibilities

• Develop and manage strategic sourcing and relationships with key clients.
• Proactively identify and target potential customers.
• Implement customer satisfaction programs and feedback loops.
• Report sales and demand forecasts to senior leadership.

Skills

Key Account Management

Sales

Business Development

Customer Satisfaction

Fluent in Arabic

Fluent in English

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Hospitality Management

MBA

Job description

Associate Director - Key Account Management

Empowering Progress Through Integrated Supply Chain & Logistics Solutions

Red Sea Coastal Trading Company is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments.

Operating at the heart of Saudi Arabia’s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond.

With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global’s commitment to sustainability, operational excellence, and local value creation.

Efficiency in Motion. Excellence in Delivery.

Position Overview

• The Associate Director of Key Account Management will develop and manage strategic sourcing and relationships with key existing and new clients within the hospitality sector (hotels, restaurants, retail, etc.) as well as other industries within KSA and potentially across the MENA region.
• The role will focus on growing the customer base, driving sales, and promoting Red Sea Trading and Logistic Co solutions to achieve revenue and profitability targets.
• The role will identify new business opportunities and maintain a high level of customer satisfaction to ensure long-term partnerships.

Strategic Account Management

• Build and manage relationships with key clients across hospitality and external sectors.
• Develop a deep understanding of clients' needs and tailor solutions to enhance business value.

Business Development

• Proactively identify and target potential customers in both hospitality and non-hospitality sectors within KSA and the wider MENA region.
• Expand the company's customer base through outreach, networking, and attending industry events. On-board RSG hotels as per the opening roadmap.
• Meet or exceed sales targets and key performance indicators (KPIs) by negotiating and closing deals with key accounts.
• Ensure the delivery of services aligns with clients' expectations and contractual agreements as well as Red Sea Trading and Logistic Co objectives.

Cross-Functional Collaboration

• Work closely with logistics, operations, sourcing/purchasing, and import freight and customs teams as well as RSG support divisions to ensure seamless execution of services and delivery to clients.
• Manage the flow of information and coordination to ensure high-quality service.

Customer Retention & Satisfaction

• Implement customer satisfaction programs and regular feedback loops to enhance relationships, ensuring high retention rates across all key accounts.
• Monitor market trends, competitor activity, and customer preferences across the main cities in Saudi Arabia as well as the MENA region, providing actionable insights to senior management for strategic decision-making.
• Lead a team of key account senior specialists and managers, providing mentorship, training, and performance feedback. Foster a collaborative, goal-driven environment to ensure the success of the account management team.
• Reporting & Forecasting: Provide regular sales and demand forecasts, pipeline reports, and market analysis to senior leadership. Track key metrics and performance data to evaluate success and adjust strategies.

Qualification and Experience

• Bachelor’s degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field; MBA is a plus.
• Minimum 8–10 years of experience in Key Account Management or Sales, with at least 5 years in a leadership role, especially with a Hospitality Management background.
• Experience in business development, sales, purchasing and logistics.
• Proven track record of managing key accounts and growing business within KSA and the MENA region.
• Fluency in Arabic and English (both spoken and written) is required.