Assistant Restaurant Manager

SLS; Umluj; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury outlet in Tabuk Province is seeking a Restaurant / Outlet Assistant Manager to lead operations and enhance guest experiences. This role requires overseeing daily service, ensuring adherence to brand standards, and managing a dynamic team. Candidates should have hospitality experience, strong leadership skills, and the ability to resolve issues effectively. The position offers a hands-on approach to elevate service quality in a luxury environment, fostering both guest satisfaction and team performance.

Qualifications

• Experience in a managerial role within hospitality.
• Ability to address guest feedback and resolve issues efficiently.
• Strong understanding of health, hygiene, and safety standards.

Responsibilities

• Lead the team to deliver exceptional guest experiences.
• Oversee daily operations and ensure brand standards are met.
• Act as Manager-on-Duty in the absence of senior management.
• Monitor cleanliness and ambiance to reflect luxury standards.
• Coordinate with other departments for seamless service.

Skills

Leadership

Guest relations

Attention to detail

Team motivation

Problem-solving

Job description

Job Description

Job Purpose:

As Restaurant / Outlet Assistant Manager at SLS Red Sea, you are a key leader within the outlet’s operation, supporting the day-to-day delivery of a seamless guest experience and an efficient, profitable service environment. Working closely with the Restaurant / Outlet Manager or GM, you’ll ensure that the venue runs to the highest standards of service, quality, and brand integrity. With a hands‑on approach, you’ll manage the floor, motivate the team, and serve as a critical link between service, culinary, and support departments.

You bring presence, energy, and attention to detail to everything you do, elevating both guest satisfaction and team performance in a distinctly SLS way.

Duties & Functions

• Lead the team in delivering a consistently elevated, engaging, and dynamic guest experience in line with SLS brand values.
• Oversee daily floor operations to ensure smooth service and adherence to brand standards.
• Act as Manager-on-Duty in the absence of the Restaurant / Outlet Manager or GM.
• Monitor the outlet's ambiance, cleanliness, and set‑up to reflect luxury lifestyle standards.
• Coordinate with kitchen, reception, engineering, and housekeeping to maintain seamless service delivery.
• Ensure adherence to health, hygiene, and safety standards, including HACCP protocols.
• Deliver an engaging, personalized guest journey throughout all touchpoints in the outlet.
• Actively manage guest interactions on the floor, responding to feedback and resolving issues with poise and efficiency.
• Build rapport with regular patrons and VIPs, recognizing preferences and anticipating needs.
• Collect and report guest feedback to support ongoing service and product improvement.
• Supervise and guide restaurant staff, ensuring alignment with service expectations and SLS values.
• Conduct briefings and communicate daily objectives clearly to the team.
• Support the recruitment, training, and development of new team members.
• Mentor junior colleagues through ongoing coaching and performance feedback.
• Ensure all team members follow grooming standards, operational SOPs, and service protocols.
• Support achievement of revenue and cost targets through upselling, portion control, and smart inventory usage.
• Monitor cash handling, payment discrepancies, and POS entries to ensure accuracy and accountability.
• Ensure sufficient stock levels and monitor requisitions to control costs and prevent wastage.
• Record and report all voids and discrepancies as per policy.
• Assist in developing and launching promotions, activations, and service innovations.
• Contribute to forecasting guest volume, resource planning, and budgeting processes.
• Support execution of the outlet's marketing initiatives and seasonal concepts.
• Maintain up-to-date knowledge of the menu, promotions, and product offerings.
• Maintain accurate shift handovers and operational reports.

Additional Information

1. Participate in the Quality improvement process
2. Maintain a close relationship with other department Managers/heads.
3. Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.