Assistant Manager - Guest Services & Entry Operations

Six Flags Qiddiya City and Aquarabia; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading entertainment destination in Riyadh is seeking an Assistant Manager for Guest Services & Entry Operations. This role focuses on ensuring an outstanding guest experience by managing ticketing, access control, and complaint resolution. The ideal candidate has 3-5 years of leadership experience in customer service, preferably in hospitality or entertainment, and a high school diploma. Competitive compensation and opportunities for growth are available.

Qualifications

• 3-5+ years of experience in a leadership or supervisory role.
• Experience in entry operations or customer service in hospitality or entertainment.

Responsibilities

• Oversee guest services and entry operations.
• Supervise ticketing and access control.
• Resolve guest inquiries and complaints.

Skills

Leadership

Customer service

Complaint resolution

Access control

Education

High school diploma or equivalent

Certification in hospitality or customer service

Job description

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.