Assistant Manager - Engineering and Development Business Solutions

Qiddiya | القدية; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading technology integrator in Saudi Arabia is seeking a highly skilled technical GIS professional. In this role, you will manage the deployment and troubleshooting of ArcGIS Enterprise components while collaborating with IT and development teams. An ideal candidate possesses a Bachelor's degree in Computer Science and a strong background in GIS technologies, ensuring seamless integration and user satisfaction through expert systems management. Join us to enhance geospatial operations and drive innovation.

Qualifications

• Bachelor's degree in Computer Science, IT, or GIS is required.
• Strong knowledge of ArcGIS Enterprise architecture is essential.
• Good understanding of Windows Server, networking, and API basics is needed.

Responsibilities

• Install, configure, and maintain ArcGIS Enterprise components.
• Troubleshoot and resolve complex GIS issues with relevant teams.
• Collaborate with IT to optimize server configurations and security.

Skills

Troubleshooting technical issues

GIS technologies

Communication skills

Education

Bachelor's degree in Computer Science

Tools

ArcGIS Enterprise

Windows Server

Job description

Role Summary

We are seeking a highly skilled technical GIS professional who will play a pivotal role in the deployment, support, and troubleshooting of ArcGIS Enterprise. This position requires a collaborative approach, working intimately with IT and development teams to ensure seamless integration and functionality of our GIS infrastructure. The ideal candidate will possess a strong background in computer science or a related field, coupled with substantial practical experience in GIS technologies. The successful candidate will be instrumental in driving the effectiveness of our geospatial operations through expert management of the ArcGIS platform.

Key Responsibilities

• Install, configure, and maintain the comprehensive suite of ArcGIS Enterprise components, including Portal, Server, Data Store, and Web Adaptor, ensuring optimal performance and availability
• Proactively troubleshoot and resolve a variety of complex issues alongside relevant teams, focusing on publishing, services, Single Sign-On (SSO), certificates, networking, and overall system performance to maintain high levels of service and user satisfaction
• Collaborate effectively with IT professionals to manage and optimize server configurations, networks, firewall settings, Web Application Firewalls (WAF), cloud infrastructure, and ensure robust system security protocols are in place
• Support a variety of basic GIS application development workflows including the use of REST APIs, web maps, custom applications, and integrations, helping to drive innovation and enhance user engagements
• Manage user support tickets efficiently, maintain comprehensive documentation, and oversee operational monitoring to ensure a smooth and effective user experience across the GIS platform

Requirements

• Bachelor's degree in Computer Science, IT, or GIS
• Strong knowledge of ArcGIS Enterprise architecture
• Good understanding of Windows Server, networking, and API basics
• Ability to troubleshoot technical issues across GIS + IT + application layers
• Good communication and documentation skills