Assistant Manager - GIS and Digital Information Solutions

Qiddiya Investment Company; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading investment firm in Riyadh is seeking a talented technical GIS professional to manage the deployment and support of ArcGIS Enterprise. This role involves working closely with IT teams to ensure effective GIS infrastructure and services. The ideal candidate will have a Bachelor's degree in Computer Science, strong knowledge of ArcGIS, and excellent troubleshooting skills. Responsibilities include system maintenance, issue resolution, and application support to enhance user engagement.

Qualifications

• Bachelor's degree in Computer Science, IT, or GIS required.
• Extensive knowledge of ArcGIS Enterprise architecture.
• Strong troubleshooting skills across GIS and IT layers.

Responsibilities

• Install, configure, and maintain ArcGIS Enterprise components.
• Troubleshoot and resolve complex GIS issues with relevant teams.
• Collaborate on server configurations and system security protocols.
• Support GIS application development workflows and integrations.
• Manage user support tickets and maintain documentation.

Skills

GIS technologies

ArcGIS Enterprise

Networking

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science, IT, or GIS

Job description

Role Summary

We are seeking a highly skilled technical GIS professional who will play a pivotal role in the deployment, support, and troubleshooting of ArcGIS Enterprise. This position requires a collaborative approach, working intimately with IT and development teams to ensure seamless integration and functionality of our GIS infrastructure. The ideal candidate will possess a strong background in computer science or a related field, coupled with substantial practical experience in GIS technologies. The successful candidate will be instrumental in driving the effectiveness of our geospatial operations through expert management of the ArcGIS platform.

Key Responsibilities

• Install, configure, and maintain the comprehensive suite of ArcGIS Enterprise components, including Portal, Server, Data Store, and Web Adaptor, ensuring optimal performance and availability.
• Proactively troubleshoot and resolve a variety of complex issues alongside relevant teams, focusing on publishing, services, Single Sign-On (SSO), certificates, networking, and overall system performance to maintain high levels of service and user satisfaction.
• Collaborate effectively with IT professionals to manage and optimize server configurations, networks, firewall settings, Web Application Firewalls (WAF), cloud infrastructure, and ensure robust system security protocols are in place.
• Support a variety of basic GIS application development workflows including the use of REST APIs, web maps, custom applications, and integrations, helping to drive innovation and enhance user engagements.
• Manage user support tickets efficiently, maintain comprehensive documentation, and oversee operational monitoring to ensure a smooth and effective user experience across the GIS platform.

Qualifications

• Bachelor’sdegree in Computer Science, IT, or GIS.
• Strong knowledge of ArcGIS Enterprise architecture.
• Good understanding ofWindows Server, networking, and API basics.
• Ability totroubleshoot technical issues across GIS + IT + application layers.
• Good communication and documentation skills.