Assistant Front Office Manager

Accor; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prominent hotel group in Saudi Arabia is seeking a Front Office Manager for its luxury resort. The ideal candidate will be a Saudi National with previous experience in a leadership role in hospitality and expertise in handling pre-Opening operations. Responsibilities include supervising Front Office staff, facilitating guest experiences, and ensuring high service standards aligned with ultra-luxury expectations. This role demands strong organizational skills and a service-focused personality.

Qualifications

• Saudi National requirement.
• Previous experience in a similar leadership role is necessary.
• Experience in pre-Opening stages is a must.

Responsibilities

• Supervises daily operations of Front Office personnel.
• Responds to inquiries regarding hotel information and guest concerns.
• Facilitates guest arrivals and departures, ensuring smooth transitions.

Skills

Organizational skills

Problem-solving abilities

Interpersonal skills

Flexibility under pressure

Service-focused personality

Education

Degree or Diploma in Hospitality Management

Tools

Opera software

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

• Reporting to the Front Office Manager.
• Responds professionally and courteously to arriving, departing, and in‑house guests with accurate and timely information and services
• Responds to inquiries regarding hotel information and guest concerns.
• Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
• Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
• Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
• Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
• Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
• Keeps abreast of all in‑house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
• Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
• Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
• Has complete knowledge of the hotel's emergency procedures.
• Implements new procedures and policies.
• Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
• Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
• Conducts one‑on‑one meetings with front desk associates at least quarterly.
• Conducts necessary progressive disciplines according to policy

Qualifications

• Saudi National.
• Highly organized, results‑oriented with the ability to be flexible and work well under pressure
• Service focused personality is essential
• Previous experience in a similar leadership role.
• Prior experience working with Opera.
• Strong interpersonal and problem‑solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset

Additional Information

• Understanding of Ultra‑Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre‑Opening stages.
• Experience in pre‑Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.