Airport Duty Officer

Gulf Air; Medina; On-site; SAR 120,000 - 180,000; Full time

Job summary

Gulf Air in Medina, Saudi Arabia, is seeking an experienced professional to oversee customer handling areas across airport operations, ensuring high service levels and strict safety procedures. You will assign pre-flight duties, supervise check-in activities, and manage interactions with staff and external agents to maintain operational standards.

The role requires a National Diploma or equivalent and a minimum of 5 years of relevant experience, with the ability to coordinate diverse teams and

Qualifications

• National Diploma or equivalent.
• Minimum 5 years of relevant experience.

Responsibilities

• Oversee all customer handling areas in airport operations to ensure service standards are met.
• Assign pre-flight duties to staff and conduct de-briefings to discuss discrepancies.
• Direct check-in staff in handling passengers and irregularities with documents and processes.
• Direct handling of excess baggage charges and decisions on charging/waivers.
• Guide staff during denied boarding and update SSCI for downgrading or offloading passengers.
• Maintain relationships with customs, immigration, security, medical, and other airline staff and partners.

Education

National Diploma or equivalent

Job description

MAIN OBJECTIVES

To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe amp secure working procedures

MAIN DUTIES

1. Oversee all customer handling areas Viz Check-in Departure Gate Transit amp Arrival Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard
2. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies
3. Direct Check-in staff in handling passengers for any irregularities invalid documents etc
4. Direct Check-in staff in dealing excess baggage charges Make decisions regarding charging and waiving of charges
5. In case of Denied Boarding guide check-in staff and deal passengers Ensure updating SSCI for downgrading or offloading customers
6. Establish and maintain good working relationships with customs immigration security police medical cargo ground transport catering duty free courier companies tour operators and other airline staff
7. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays
8. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract
9. Ensure strict adherence of company safety and security standards
10. Ensure Company Regulations are being followed with regard to lost found damaged baggage and that the time factor in this connection is not exceeded
11. Ensure that staff on shift wear company uniform to the required standard
12. Ensure that adequate stock level of all stationery and supervises distribution there of
13. Ensure quality service to V I Ps unaccompanied children etc in areas of arrival departure and during transits Coordinate with Lounge staff
14. Communicate with Duty Manager Airport Manager to upgrade A C equipment if necessary in terms of over sales etc
15. Liaise with Airport Support Unit WWCC for VCRS Virtual Coupon Records updates in case of misconnections involving rerouting
16. Monitor catering figures and update catering unit well ahead to prevent wastage
17. Carry out any other tasks or duties as assigned by Airport Manager
18. Encourage GHA Ground Handling Agent staff to sell more ancillaries and generate revenue
19. Brief the DMs APM Airport Duty Manager Airport Manager regarding shortfall of the GHAs on daily basis
20. Monitor the ramp activities
21. Review the GSRs Ground Safety Reports and discuss with APM for appropriate action

EDUCATION & TRAINING

National Diploma or equivalent.

EXPERIENCE

Minimum 5 years of relevant experience.