AI Support Expert

TAWANTECH; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology firm in Saudi Arabia is looking for an experienced professional to provide ongoing technical support and maintenance for deployed AI models. The role demands strong expertise in AI technologies, with at least 5 years of relevant experience. Candidates should have hands-on knowledge in various AI domains including ML, NLP, and deep learning frameworks, ensuring optimal performance and proactive management of AI systems.

Qualifications

• Minimum 5 years of experience in AI support services and system maintenance.
• Strong troubleshooting, monitoring, and performance optimization skills.

Responsibilities

• Provide ongoing maintenance and technical support for deployed AI models.
• Implement continuous improvement cycles for AI systems.
• Troubleshoot AI-related issues across multiple domains.
• Offer annual support & maintenance contracts.

Skills

AI / ML frameworks

NLP pipelines

Deep learning architectures

RPA tools

Computer vision libraries

Generative AI platforms

Agent-based AI

OSINT / GEOINT tools

Troubleshooting skills

Performance optimization

Education

Bachelor’s degree in Computer Science or related field

Job description

Responsibilities

• Provide ongoing maintenance and technical support for deployed AI models to ensure their stability and performance.
• Implement continuous improvement cycles for AI systems, including retraining, fine-tuning, and optimization.
• Troubleshoot AI-related issues across ML, NLP, Deep Learning, RPA, Computer Vision, Gen AI, Agentic AI, OSINT, and GEOINT domains.
• Offer annual support & maintenance contracts, ensuring proactive monitoring, incident management, and system updates.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum 5 years of experience in AI support services and system maintenance.
• Hands-on knowledge of AI / ML frameworks, NLP pipelines, deep learning architectures, RPA tools, computer vision libraries, generative AI platforms, agent-based AI, and open-source intelligence (OSINT / GEOINT) tools.
• Strong troubleshooting, monitoring, and performance optimization skills.