ACES Manager, Amazon Now

Afaq - Warehouse Branch - J02; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A logistics company in Riyadh is seeking an ACES Program Manager to lead operational improvements and drive innovation in ultra-fast grocery operations. Responsibilities include managing cross-functional projects, ensuring safety standards, and strategic planning for peak seasons. Candidates should have strong program and team management experience, along with skills in lean principles and analytical problem-solving. Join us to be part of this innovative service launch.

Qualifications

• Experience with program management spanning planning, execution, and project delivery.
• Experience in team management.
• Experience working in a fast-paced, rapidly changing operations environment.
• Experience implementing lean principles and process improvement in an operational environment.

Responsibilities

• Drive innovation and best practices in safety and operational leadership.
• Support project execution across multiple functions.
• Maintain health and safety standards while promoting a positive culture.
• Strategic planning focused on upcoming peak seasons.
• Measure performance and provide development support.

Skills

Program management

Team management

Lean principles

Analytical problem-solving

Adaptability in fast-paced environments

Job description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in KSA to join the team that redefines Ultra‑fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

ACES managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the UFG under the roof and Last mile station, provide SME support for UTR, routing and OTR planning, support UTR/LM Kaizen Events in their areas of expertise, and to run and coordinate cross‑functional projects for successful implementation across the UFG Amazon Now Stores.

Key Job Responsibilities

As a key link between local operations and country business teams you will help drive innovation, test new ideas and ensure that best practices are being followed safely.

Six key areas that you’ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment.

• Supporting project execution working across multiple function in the org.
• Should be able to amicably resolve issues during passionate discussions between various functions.
• Should be able to hold respective functions accountable for their deliverables.
• Partner closely with RoW countries to implement/share best practice.
• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on‑site.
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network‑wide impact.
• Strategic planning for the next three, six and twelve months, with a particular focus on peak‑season planning.
• Write and articulate leadership updates, MBRs and QBRs.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving.

Qualifications and Experience

• Experience with program management spanning planning, execution and project delivery.
• Experience in team management.
• Experience working in a fast‑paced, rapidly changing operations environment.
• Experience implementing lean principles and process improvement in an operational environment.

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