Account Handler

Aon; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

A global professional services firm based in Riyadh is seeking a Health & Benefits Account Manager. This role involves managing a portfolio of clients, supervising Account Handlers, and ensuring compliance with insurance standards. Ideal candidates should have a bachelor's degree, at least 5 years of experience in insurance account handling, and fluency in Arabic and English. Strong client servicing skills and technical knowledge of health insurance are essential for success in this position.

Benefits

Continuous learning opportunities

Inclusive work environment

Qualifications

• Minimum 5 years' experience in insurance account handling, with at least 3 years in Health & Benefits.
• Strong communication skills and client management ability.
• Proficient in insurance administration systems.

Responsibilities

• Manage and service an assigned portfolio of Health & Benefits clients.
• Supervise Account Handlers to ensure deliverables are met.
• Participate in negotiations for complex claims.

Skills

Client servicing

Technical knowledge of health insurance products

Leadership

Fluent in Arabic

Fluent in English

Education

Bachelor’s degree in insurance or related field

IFCE certification

Tools

CRM platforms

Microsoft Office, especially Excel

Job description

Overview

Business Line: Health & Benefits

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. Our Health & Benefits team delivers innovative solutions and exceptional service to help our clients manage their employee health, risk, and wellbeing programs.

What the day will look like:

• Manage and service an assigned portfolio of Health & Benefits clients, ensuring all aspects of client servicing are delivered to the highest standard.
• Supervise and monitor Account Handlers to ensure deliverables are completed accurately and on time.
• Review and check all documentation, policies, and invoices prior to submission to clients, confirming sums insured, terms, and conditions agreed with underwriters.
• Sign off on “Know Your Client” documentation, basic policy review checklists, and new business acquisition forms, ensuring files comply with Aon’s underwriting and compliance policies.
• Make regular client visits to support client retention and relationship-building strategies.
• Issue debit/credit notes and invoices to clients promptly and accurately.
• Monitor claims activity, proactively supporting the Claims Supervisor to ensure timely resolution and settlement.
• Participate in negotiations and support the Claims Supervisor on large and complex claims to achieve favorable outcomes for clients.
• Clearly explain policy exclusions, warranties, and special conditions to clients, ensuring thorough understanding and providing written documentation.
• Ensure Account Handlers set up all renewal, marketing, and new business files in compliance with Aon policy and procedures.
• Oversee the maintenance and accuracy of filing systems, ensuring all files are managed according to Aon’s standards.
• Collaborate with the Account Manager and Claims Supervisor to deliver seamless client service and drive operational excellence.
• Maintain up-to-date knowledge of Health & Benefits insurance products, regulatory requirements, and market developments in Saudi Arabia.
• Demonstrate commitment to Aon’s values of integrity, respect, and continuous improvement.

Requirements of the Role

• Bachelor’s degree in insurance, Risk Management, or a related field.
• Minimum 5 years’ experience in insurance account handling, with at least 3 years in Health & Benefits or employee benefits.
• IFCE certification is required.
• Ability to travel locally for client visits as required.
• Fluent in Arabic is required.
• English professional level is required.
• Proficiency in insurance administration systems, CRM platforms, and Microsoft Office, especially Excel is required.
• CII certificate (preferred).
• Strong technical knowledge of health insurance products, policy administration, claims management, and regulatory compliance (SAMA, CCHI).
• Excellent client servicing, relationship management, and communication skills.
• High attention to detail, organizational skills, and ability to manage multiple priorities.
• Strong leadership and team supervision abilities.
• Commitment to personal and professional development through continuous learning.

KSA HR Statement

All applications and employment will be processed in accordance with the labor laws and regulations of the Kingdom of Saudi Arabia. Employment contracts, compensation, benefits, and working hours will comply with Saudi labor law and internal company policies. Selected candidates will be required to provide all necessary documentation, including national ID and academic certificates, as per regulatory requirements. Aon supports the professional growth and development of Saudi talent and is committed to providing a positive, respectful, and compliant work environment.

How we support our colleagues

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued. We foster an inclusive work environment that celebrates diverse perspectives and supports your wellbeing and career aspirations.

About Aon

Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.