Agency Customer Success Manager

Overview

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Position and qualifications

Talent Acquisition Specialist at Smartly. Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued agency customers by understanding their business needs and helping them succeed in driving their clients’ goals?

As an Agency Customer Success Manager at Smartly, you will take ownership of a book of enterprise agencies from the first week, provide consultative advice, scope and drive successful product adoption, and grow agency engagement. You will learn quickly about growing and nurturing your own book of business, and support agency team members to drive results for their clients with the Smartly platform.

Responsibilities

• Act as the main point of contact for agency activation partners to deliver an exceptional experience, ensure they get the most value out of their social advertising, and foster long-term collaborative relationships
• Be a specialist in the Smartly platform and digital advertising to continuously solve problems for agencies and provide best practices and consultative advice
• Collaborate with Agency Sales to develop and execute a comprehensive agency development strategy to drive awareness and adoption
• Collaborate across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering to align resources for growth initiatives
• Partner with Onboarding teams on training procedures and developing agency teams on using the Smartly platform
• Build and deliver programs to educate agency teams on Smartly solutions
• Build and foster strong relationships with agencies and partners like Meta, Snap, TikTok, Pinterest, and Google
• Represent agencies to inform our product roadmap
• Help Smartly build a world-class Agency Customer Success organization and contribute to a knowledge library that differentiates us, optimizes processes, and enhances customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat, TikTok)
• Are highly empathetic, with a positive attitude and a strong desire to help customers reach their goals
• Have a results-driven mentality with a bias for action and collaboration
• Can explain complex concepts clearly and translate data into insights
• Are self-driven with an entrepreneurial spirit
• Have strong spoken and written communication skills
• Are willing to travel for quarterly business reviews, conferences and industry events as required

What We Offer You

At Smartly, we offer a place to advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers\' success and business growth.
• Focus on Wellbeing: We prioritize health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Comprehensive Rewards: Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Flexible Hybrid Workplace: A hybrid work model balancing office collaboration with remote work, with the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

About Smartly

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our advertising platform integrates media, creative, and intelligence to power impressions and creatives, delivering tangible business outcomes for brands and advertisers. Smartly is recognized as a Leader in The Forrester Wave: Creative Advertising Technologies. We manage creative and media for 700+ brands worldwide and $6B in ad spend across major platforms. Smartly has a multinational and diverse team of 750+ across 60+ nationalities in 13 countries, with a commitment to inclusion and DEI.

Visit Smartly to learn more.

Role specifics

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services

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