Senior UX / UI designer

At METRO Markets, we build a mature and growing B2B e-commerce marketplace that serves professional customers across six European countries.

We’re now looking for a skilled Senior UX / UI Designer to help shape critical phases of the customer journey in our product area: Checkout and After-Sales Solutions. We’re seeking someone eager to tackle complex problems, shape design strategy, and make a meaningful impact on the post-purchase experience.

What you’ll work on:

You’ll join key product teams, working closely with product managers and developers in a collaborative product trio setup. These teams tackle some of the most essential user journeys — from streamlining repeat orders and professional services to ensuring clear, reliable order tracking and post-purchase communication. Your role will focus on shaping seamless and reliable end-to-end experiences that build trust and support customers across every stage of the post-purchase journey.

What you’ll do:

• Lead end-to-end UX and UI design for key after-sales experiences
• Develop user journeys, flows, wireframes, and interactive prototypes to test and validate ideas
• Collaborate daily with product and tech in a product trio setup to shape roadmap priorities
• Apply service design methods to map end-to-end customer journeys, ensuring solutions work across touchpoints and stakeholders.
• Facilitate workshops and align stakeholders across product, tech and business to drive shared understanding and buy-in.
• Plan and run user research and usability testing (in collaboration with our User Research team)
• Translate complex requirements into clear and usable solutions
• Contribute to our Design System to ensure consistency and scalability
• Continuously monitor performance via analytics and user feedback to iterate and improve
• Deliver high-quality UI design that brings usability and visual excellence to our customer-facing experiences

Requirements:

• 6+ years of UX/UI design experience with a strong portfolio of digital product work.
• At least 3 years working in product-oriented, agile teams, ideally on e-commerce or marketplace products.
• Knowledge in service design, customer journey mapping, and designing for complex processes.
• Strong stakeholder management and facilitation skills – align diverse perspectives and create clarity.
• Comfortable working in dynamic cross-functional teams and taking full ownership of design work.
• Hands-on experience with UX research methods (interviews, usability testing, Hotjar, etc.).
• Proficient in Figma, with experience working within a shared Design System.
• Basic understanding of HTML/CSS is a plus.
• Strong communication and storytelling skills in English.
• Experience in B2B commerce is a bonus, but not a must.

What we offer:

• The opportunity to make a real impact on high-visibility, business-critical product areas.
• A stable, mature company culture with the agility of product-driven teams.
• Flexible working hours and hybrid working with also flexible home working policy.
• 30 vacation days per year.
• Health and wellbeing support.
• METRO card for shopping at discounted rates and company discounts with renowned brands.
• Support for language learning and professional growth.
• Full support from METRO Group – our Mother company.
• A diverse and vibrant international environment with 70+ different nationalities.
• Attractive referral program.
• Team events, MeetUps and Tech talks.

METRO Markets GmbH is an equal opportunities employer and welcomes applications from diverse candidates.