Contract Manager

Overview

What do I do as a Contract Manager (m / f / d) at Coolblue?

Are you a negotiation pro and want to optimize Coolblue's returns and repair processes in Germany? As a Contract Manager (m / f / d), you will work with leading suppliers to secure the best agreements for our customers. You will ensure smooth processes with maximum customer satisfaction and optimal costs.

Sounds exciting? Then read on!

Responsibilities

• Negotiating & optimizing: You negotiate with external suppliers and internal departments to reach crucial agreements on returns and repair processes in Germany.
• Building strategic partnerships: You maintain close contact with suppliers and internal stakeholders and are the central point of contact for all contractual return processes.
• Making data-driven decisions: You analyze returns and repair reports, evaluate financial key figures, and derive measures for optimization.
• Improving processes: You develop new solutions and new returns processes that are efficient and customer-friendly. In doing so, you balance high customer satisfaction with low costs.
• Understanding operational processes: You understand how processes are reflected in the data and use these insights to create well-founded business cases for process improvements.

Qualifications

• You speak and write fluent German (C2 level) and English.
• At least 3 years of experience in a role involving intensive collaboration with external business partners and internal stakeholders (e.g., in contract management, project management, or account management).
• You are a professional conversation partner on equal footing—from account managers to senior management.
• You have a good understanding of operational processes and can make data-driven decisions. Experience with financial metrics such as service fees or cost analyses is an advantage.
• You work independently, are a creative problem solver, and think strategically.
• You are a true networker and proactively approach partners, ask questions, and present compelling solutions.

What we offer

• In addition to a competitive salary including a home office allowance, vacation and Christmas bonuses, a 25% discount on the Deutschlandticket, free access to the Open Up mental health platform, and a 10% employee discount, Coolblue offers a unique corporate culture:
• Friendship, trust, and support within the team, regular parties and after-work events, and transparent, honest communication.
• Onboarding program and networking opportunities to get started quickly, with lots of coffee dates to meet the team.
• Flexibility within core working hours, in-house learning factory for skill development, and internal career growth. Equipment provided for hybrid work.
• Unusual office spaces in Düsseldorf, Rotterdam, and Antwerp to foster creativity and a distinctive team spirit. Opportunities to share your ideas.
• Extra employee discounts from selected partners (including fashion, travel, and mobile communications).

"What I look forward to most every week are the office days with the team. When we brainstorm funny slogans together or enjoy a game of pool during the break, the working hours fly by." Rebekka