SERVICE DELIVERY, CUSTOMER SUCCESS & PROJECT MANAGER - SECURITY OPERATIONS CENTER (M / F / D) -[...]

As a member of our SOC (Security Operations Center) you will provide your expertise to your customers to strengthen their operational security and improve their protection by monitoring their managed security services.

Your mission

• Manage and oversee the implementation of SOC projects ensuring that all aspects meet or exceed customer expectations.
• Coordinate and manage all project phases from inception to completion including planning execution monitoring and closing.
• Serve as the primary liaison between customers and internal teams ensuring clear and effective communication.
• Support your customer base and ensure that they get the most out of the services offered by our mySOC platform.
• Work alongside your customers to develop their Cybersecurity strategies.
• Manage the mySOC service using adapted governance: steering committee, technical committee, security committee, reports, service reviews etc.
• Ensure the ongoing development of services by adapting them to the customers needs.
• Contribute to the development of mySOC services and offerings.

Your potential projects

What if you joined us? Here are a few concrete examples of projects you could be involved in:

• You will manage the deployment of the mySOC Managed Detection & Response service offering for an Energy supplier.
• Several hospitals trust you to run their outsourced SOC service.
• Define the monitoring plan for an food group.
• Some major broadcasters entrust you with the management of a Managed Detection & Response service.
• Work as part of the Cybersecurity crisis unit of the CISO of a social security group.
• A customers SecOps team invites you to review the latest incidents to improve their SOC.

Qualifications

So is this the right job for you?

• You enjoy dealing with customers and being in regular contact with the organizations you protect.
• You take great interest in running a customers Cybersecurity strategy: you challenge and help them daily!
• You are flexible and willing to juggle different customers in different sectors.
• Even if you are usually working remotely with your customers you enjoy visiting them occasionally to maintain proximity and lead a security committee for example.
• Working in tandem with a Security Analyst you will bring your strategic outlook to complement their tech outlook.
• You have a gift for teaching: explaining what someone should do to improve their security posture comes easily to you!
• With a general digital knowledge and a keen interest in Cybersecurity you are motivated to develop your skills in this field.
• Security and its challenges inspire you: its time to get involved with a dynamic specialist and purpose-driven company.

Language skills (both mandatory)

German (full professional proficiency) and English (full professional proficiency)

Location

Munich (Germany) or Remote (from anywhere in Germany)

Key Skills

IT Experience, Data Center Experience, Problem Management, Network Management, Management Experience, Solaris, Customer Support, ServiceNow, IT Service Management, ITIL, Project Management, Operating Systems

Other Requirements

Remote Work: Yes

Employment Type: Full‑time

Vacancy: 1

Experience: years