Senior Account Manager m/f/x

Overview

German: Bist du ein erfahrener und strategischer Account Manager mit einer ausgeprägten "Service zuerst"- und analytischen Denkweise? Reizt dich eine herausfordernde Rolle in einem der am schnellsten wachsenden Unternehmen Europas? Wenn ja, dann freuen wir uns auf ein Gespräch mit Dir!

About Wolt — At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Senior Account Manager at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products and driving their growth on the platform. In this role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach. We’re looking for a Senior Account Manager to join our SMB Account Management team in the West Region, based in either Cologne or Düsseldorf.

• Wolt’s Products: Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio.
• Strategic Partnerships: Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Portfolio Performance: Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Business Reviews: Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Collaboration: Work closely with the Marketing team to plan and execute campaigns together with restaurant partners.
• Mentorship: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Market Analysis: Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Humble expectations / Qualifications

• Experience: +5 years in a client-facing, commercial role such as Account Management, Sales, or Marketing.
• Strategic thinking: Commercial acumen with a consultative approach to client management; understanding financial drivers and proactively identifying opportunities for growth while meeting KPIs.
• Data-driven: Knowledge or exposure to analytical dashboards (e.g., Looker, Power BI) and SQL knowledge.
• Sales: Sales-oriented mindset with strong communication skills and a track record of leading strategic conversations in a dynamic, competitive environment.
• Time Management: Good time-management skills with a problem-solving attitude.
• Interpersonal Skills: Excellent interpersonal skills with the ability to adapt tone to the audience.
• Proactivity: High sense of ownership and initiative.
• Tools: Advanced Excel/Google Sheets and familiarity with data-driven decision-making.
• Language Skills: Fluent in German and excellent English.

What we offer

• Dynamisches Umfeld: Opportunity to work in a fast-growing tech company with a startup mindset.
• Wirkungsvolle Arbeit: Chance to make a significant impact on the growth and success of restaurant partners.
• Kollaborative Kultur: Supportive and inclusive team culture that values innovation and continuous improvement.
• Professionelles Wachstum: Personal and professional development within a global organization.

Next steps

• Introduction meeting (You to Wolt and Wolt to you).
• Meeting with your potential Manager.
• Show us why you’re the best candidate for the role (Case Study).
• Final interview to ensure a great fit.

German addition

Deine Aufgaben: Unser Account Management Team ist das Herz und die Seele von Wolt und stellt den Erfolg all unserer bestehenden Restaurant Partner und von Wolt in Deutschland sicher. Als Senior Account Manager bist du verantwortlich für Betreuung, Akzeptanzsteigerung der Produkte und das Wachstum der Partnerschaften. Tägliche Aufgaben umfassen Verhandlungen, Portfolio-Performance, Business Reviews, Zusammenarbeit mit Marketing, Mentoring, Marktanalyse und mehr.

• Erfahrung: +5 Jahre in relevanten Rollen
• Strategisches Denken, Datengetriebenheit, Vertrieb, Zeitmanagement, Interpersonelle Fähigkeiten, Eigeninitiative, Tools, Sprachkenntnisse

Unser Engagement

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. True innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.