Technical Support Manager

Overview

Do you want to work in a fast-growing SaaS company that’s on its way to becoming the leading subscription management and billing platform in Europe? At Frisbii, we help subscription-based businesses manage their customer lifecycle efficiently, optimize revenue streams, and scale sustainably. Backed by private equity and expanding rapidly across Europe, we’re building a modern and agile platform that makes subscription management simple, reliable, and future-proof. This is your chance to join our Customer Support team and have a direct impact on how businesses across Europe use our platform. As a Customer Supporter, you’ll be the first point of contact for primarily our German-speaking customers, ensuring they receive excellent service throughout their journey with Frisbii.

Responsibilities

• Supporting customers primarily via email through our support tool (Salesforce Service Cloud)
• Assisting new clients during onboarding, making sure they get the best possible start
• Becoming an expert in the Frisbii platforms so you can act as a trusted advisor
• Updating our help center, FAQs, and support content
• Collaborating with product and tech teams by sharing customer insights
• Helping optimize support processes and suggesting improvements
• Using Salesforce Service Cloud, Slack, Jira, and other modern tools to succeed; learning curve is steep, but you’ll have a supportive team by your side

Location

Poland (nearby Gdansk) or Germany

Qualifications

• Fluent in German and English (spoken and written)
• Strong communication skills with a friendly and professional tone
• Experience with common IT tools (Slack, Jira, CRM systems, etc.)
• Solution-oriented, proactive, and flexible mindset
• A natural talent for customer care and problem-solving
• Interest in SaaS, e-commerce, and subscription businesses
• Previous experience in customer support or e-commerce is a plus, but not required; passion for delivering great service, taking ownership, and enjoying teamwork is most important

What We Offer

• A competitive salary package
• A flexible workplace with opportunities to work from home
• Modern equipment (Mac or Windows)
• A growing international SaaS company with ambitious goals
• A great team that’s passionate about tech, subscriptions, and customer success
• An opportunity to influence how we do support and shape the customer journey at Frisbii
• A fun and collaborative working environment where we take our work seriously, but also know how to enjoy ourselves

Your recruitment process

We have a three-step recruitment process. During these steps, you will meet:

• One of our HR Business Partners for a prescreen visio: Kasia, Birte or Chloé (30 mins)
• Morten, your future manager (1 hour)
• Laurence (VP CS), who will challenge you in a final interview (30 mins)