Senior Business Analyst (m/f/d) - Damage

Damage Operations Development Manager (m/f/d)

Get AI-powered advice on this job and more exclusive features.

At SIXT, we use data to turn challenges into opportunities. As a Damage Operations Development Manager (m/f/d) you play a key role in shaping efficient, data-driven processes that ensure transparency and elevate customer experience – even when the unexpected happens. Join our international team and help us drive innovation across our global damage organization. Ready to make an impact? Apply now!

YOUR ROLE

• You act as the central point of contact for our corporate countries within the international damage department
• You use data-driven analyses to identify root causes, drive operational performance, and uncover development opportunities
• You monitor and manage KPI performance across assigned markets, ensuring transparency and timely follow-up
• You coordinate strategic and operational initiatives, from requirement definition to rollout and automation (e.g., RPA)
• You collaborate closely with IT, controlling, and cross-functional task forces to optimize workflows and resolve support requests
• You drive continuous process improvement and knowledge transfer across the international damage network

YOUR SKILLS MATTER

• Education & Experience You hold a degree in business, process management, business informatics, analytics, or a comparable field and bring proven experience in operations, business analysis, or project management – ideally within mobility or car rental
• Data Skills You combine strong analytical and conceptual thinking with data affinity and hands-on expertise in SQL, advanced Excel, and dashboarding (Amazon QuickSight or similar)
• Mindset You work independently, in a structured way, and enjoy managing complex topics across countries
• Digital Savvy You have a digital mindset and are familiar with process improvement tools or methods (e.g., process mining, RPA, Jira, Confluence)
• Communication You have excellent communication and presentation skills in English; German is a plus
• Motivation You thrive in an international environment and are eager to drive process improvements and business impact

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility Boost You will receive a monthly allowance from us as a contribution to your individual mobility
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Job details

• Seniority level Mid-Senior level
• Employment type Full-time
• Job function Management and Manufacturing
• Industries Travel Arrangements

Referrals increase your chances of interviewing at SIXT by 2x

Get notified about new Operations Development Manager jobs in Berlin, Berlin, Germany.

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!