Workshop Supervisor: Lead High-Performance Auto Service

Robinson & Co (Singapore) Pte Ltd; Doha; On-site; QAR 67,000 - 123,000; Full time

Job summary

Al-Futtaim Automotive in Qatar seeks an experienced Workshop Supervisor to lead workshop operations, drive technician productivity, and ensure service quality in the aftersales business. Reporting to the Service Manager, you will oversee daily repair and maintenance activities, maximize efficiency, and help achieve revenue targets.

The role requires managing a team of technicians, upholding dealership standards, and fostering a "Fix It Right First Time" culture, with a focus on customer

Qualifications

• Bachelor's Degree, Diploma, or ITI qualification in Mechanical Engineering, Automotive Engineering, or a related discipline.
• 5-7 years of overall automotive dealership experience.
• Minimum 3 years of experience in a Workshop Supervisor or equivalent leadership role within an automotive service environment.
• Strong knowledge of automotive dealership and distributor business processes.
• Experience managing workshop technicians and service operations.
• Working knowledge of MS Office applications and ERP systems.
• Demonstrated technical troubleshooting and problem-solving abilities.
• Strong leadership, analytical, and people management skills.
• High level of integrity, accountability, and professional work ethics.
• Ability to work effectively in a multicultural environment.

Responsibilities

• Manage daily workshop operations, capacity planning, and job allocation to maximize workshop utilization.
• Monitor technician productivity, efficiency, and time booking to achieve operational KPIs.
• Control work-in-progress (WIP), carry-over jobs, and workshop loading to optimize throughput.
• Ensure compliance with workshop safety, security, and operational standards.
• Drive FRFT performance through quality inspections and technical oversight.
• Implement and maintain dealership and manufacturer workshop standards.
• Monitor and maintain workshop tools, equipment, and technical resources.
• Support customer satisfaction by ensuring vehicles are repaired correctly and delivered on time.
• Collaborate with Service Advisors to identify and communicate additional repair requirements.
• Analyze repeat repair cases and implement corrective actions.

Skills

Workshop operations

Lead technician teams

Diagnostics knowledge

FRFT (Fix It Right First Time)

ERP systems

Service KPIs

Communication coaching

Multitasking under pressure

Quality control

Education

Bachelor's Degree in Mechanical/Automotive Engineering

Diploma / ITI in related discipline

Tools

ERP systems

MS Office

Job description

Al-Futtaim Automotive in Qatar seeks an experienced Workshop Supervisor to lead workshop operations, drive technician productivity, and ensure service quality in the aftersales business. Reporting to the Service Manager, you will oversee daily repair and maintenance activities, maximize efficiency, and help achieve revenue targets.

The role requires managing a team of technicians, upholding dealership standards, and fostering a "Fix It Right First Time" culture, with a focus on customer