Automotive Workshop Leader - Elevate Service Quality

Tanqeeb; Doha; On-site; QAR 78,000 - 156,000; Full time

Job summary

Al-Futtaim Automotive in Qatar is seeking an experienced Workshop Supervisor to lead daily workshop operations, drive technician productivity, and ensure service excellence within our automotive aftersales business.

Reporting to the Service Manager, you will manage a team of technicians, uphold dealer standards, promote a Fix It Right First Time culture, and contribute to service revenue growth through continuous improvement and effective KPI management.

Qualifications

• Strong workshop operations and automotive aftersales management experience.
• Proven ability to lead and motivate technician teams.
• Excellent understanding of workshop productivity, efficiency, and capacity management.
• Strong diagnostic and automotive technical knowledge.
• Experience implementing quality control processes and FRFT initiatives.
• Knowledge of dealership operations, service KPIs, and customer satisfaction metrics.
• Ability to analyze productivity reports, WIP reports, and repeat repair trends.
• Experience working with ERP systems and workshop management systems.
• Strong communication, coaching, and stakeholder management skills.
• Ability to perform effectively in a fast-paced dealership environment.

Responsibilities

• Manage daily workshop operations, capacity planning, and job allocation to maximize workshop utilization.
• Monitor technician productivity, efficiency, and time booking to achieve operational KPIs.
• Control work-in-progress (WIP), carry-over jobs, and workshop loading to optimize throughput.
• Ensure compliance with workshop safety, security, and operational standards.
• Drive FRFT performance through quality inspections and technical oversight.
• Implement and maintain dealership and manufacturer workshop standards.
• Monitor and maintain workshop tools, equipment, and technical resources.
• Support customer satisfaction by ensuring vehicles are repaired correctly and delivered on time.
• Collaborate with Service Advisors to identify and communicate additional repair requirements.
• Analyze repeat repair cases and implement corrective actions.
• Assist in managing technical escalations and field technical reports.
• Maintain technical bulletins, workshop manuals, and quality documentation.
• Conduct daily and weekly technician meetings to communicate priorities and updates.
• Coach, motivate, and develop technicians through performance reviews, training plans, and on-the-job coaching.
• Support technician certification programs, e-learning initiatives, and new product training.
• Contribute to service revenue growth and continuous improvement initiatives across the workshop.

Skills

Workshop operations

Team leadership

FRFT knowledge

Diagnostic knowledge

ERP systems

Stakeholder management

Communication coaching

Fast-paced environment

Education

Bachelor's Degree in Mechanical Engineering

Diploma or ITI in Automotive Engineering

Tools

MS Office

ERP systems

Job description

Al-Futtaim Automotive in Qatar is seeking an experienced Workshop Supervisor to lead daily workshop operations, drive technician productivity, and ensure service excellence within our automotive aftersales business.

Reporting to the Service Manager, you will manage a team of technicians, uphold dealer standards, promote a Fix It Right First Time culture, and contribute to service revenue growth through continuous improvement and effective KPI management.