VISA PROCESSING & CUSTOMER SERVICE OFFICER

Alpha Core Trading; Doha; On-site; QAR 45,000 - 67,000; Full time

Job summary

Alpha Core Trading in Doha, Qatar, is seeking a Visa Processing & Customer Service Officer to join our travel services team. You will welcome customers, assist with inquiries, and expertly prepare visa and travel applications while maintaining thorough documentation.

The role requires strong English communication, excellent interpersonal skills, and the ability to manage multiple applications with accuracy.

Qualifications

• Experience in visa processing, travel agencies, customer service, or reception preferred.
• Strong communication and interpersonal skills.
• Proficient English language skills.
• Strong computer and documentation skills.
• Organized, detail-oriented, and able to manage multiple applications.
• Professional appearance and customer-focused attitude.
• Able to work under pressure and meet deadlines.

Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Handle customer inquiries and provide accurate information.
• Prepare and complete visa and travel applications.
• Collect, review, and organize required documents.
• Follow up with customers regarding missing documents and requirements.
• Monitor application status and provide customers with regular updates.
• Maintain accurate customer records and application files.
• Coordinate with the team to ensure applications are processed efficiently.
• Follow up with customers from submission until completion.

Skills

Visa processing

Travel agencies

Customer service

Reception

Tools

MS Office

Job description

WE ARE HIRING – VISA PROCESSING & CUSTOMER SERVICE OFFICER

A travel services company is looking for a ** Visa Processing & Customer Service Officer** to join our team.

Key Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Handle customer inquiries and provide accurate information.
• Prepare and complete visa and travel applications.
• Collect, review, and organize required documents.
• Follow up with customers regarding missing documents and requirements.
• Monitor application status and provide customers with regular updates.
• Maintain accurate customer records and application files.
• Coordinate with the team to ensure applications are processed efficiently.
• Follow up with customers from application submission until completion.

Requirements

• Previous experience in **visa processing, travel agencies, customer service, or reception** is preferred.
• Good communication and interpersonal skills.
• Good command of **English**.
• Strong computer and documentation skills.
• Organized, detail-oriented, and able to manage multiple applications.
• Professional appearance and customer-focused attitude.
• Ability to work under pressure and meet deadline

Location: Doha, Qatar