Transmission L1 Engineer — 24x7 Alarm & Incident Handler

Tata Consultancy Services; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Tata Consultancy Services (MEA) seeks a Network Operations Analyst to monitor telecom transmission alarms, identify faults, and coordinate remediation across field and vendor teams. The role requires strong incident management and NOC tooling knowledge, with escalation to L2 as needed.

Responsibilities include logging incidents, updating tickets, and performing basic troubleshooting per SOPs, ensuring SLA adherence and clear communication with stakeholders during outages.

Qualifications

• Basic understanding of telecom transmission technologies (SDH, DWDM, Ethernet/MPLS Transport).
• Knowledge of alarm handling and NOC tools.
• Familiarity with EMS/NMS monitoring platforms.
• Understanding of incident management and escalation processes.
• Awareness of transmission fault types (link down, path down, interface down).

Responsibilities

• Monitor transmission network alarms through NMS/EMS tools on a 24x7 basis.
• Identify network events, faults, service-impacting alarms, and performance degradation alerts.
• Perform first-level alarm correlation and prioritization based on service impact.
• Track node/link down events, path failures, LOS, LOF, interface flaps, power alarms, and transmission degradation alarms.
• Raise incidents/tickets for all network alarms and customer-impacting events.
• Categorize incidents based on severity, region, service, and technology.
• Maintain proper updates in ticketing tools with time-stamped actions.
• Ensure all incidents are acknowledged and assigned within defined SLA timelines.
• Perform basic troubleshooting using SOPs, troubleshooting guides, and knowledge base.
• Validate alarm persistence, flap behavior, repeat incidents, and service dependency.
• Coordinate with field teams, fiber teams, power teams, and OEM/vendor teams as per escalation matrix.
• Follow escalation hierarchy for P1/P2 incidents without delay.
• Inform customer support/service desk for affected services where required.
• Provide timely updates to all stakeholders during incidents.
• Maintain bridge call support for major outages if required.
• Coordinate with internal teams for restoration activities.
• Share handover notes clearly during shift change.
• Ensure incidents are handled as per agreed SOP, SLA, and operational processes.
• Maintain proper incident documentation and closure remarks.
• Support shift governance, queue hygiene, and ageing control.
• Adhere to reporting discipline and audit requirements.
• Prepare shift-wise incident summaries and outage reports.
• Maintain daily logs of major alarms, repeat faults, and pending issues.
• Highlight chronic/repetitive issues to L2/team lead.
• Support in MIS generation and service outage tracking.

Skills

SDH

DWDM

Ethernet/MPLS Transport

Fiber basics

Alarm handling

NOC tools

Incident management

EMS/NMS monitoring

Job description

Tata Consultancy Services (MEA) seeks a Network Operations Analyst to monitor telecom transmission alarms, identify faults, and coordinate remediation across field and vendor teams. The role requires strong incident management and NOC tooling knowledge, with escalation to L2 as needed.

Responsibilities include logging incidents, updating tickets, and performing basic troubleshooting per SOPs, ensuring SLA adherence and clear communication with stakeholders during outages.