Therapist Team Leader

ENNISMORE; Doha; On-site; QAR 45,000 - 73,000; Full time

Job summary

Our Habitas is seeking a Spa Therapist Team Leader to deliver high-end spa treatments and oversee daily operations with a hands-on leadership style. You will guide the Spa Therapists, maintain service standards, and support guest experience across wellness offerings.

This role requires strong massage expertise, a customer-centric approach, and the ability to train and develop team members while maintaining a welcoming wellness environment.

Qualifications

• Diploma or professional certification in Massage Therapy.
• Experience as a Spa Therapist Leader or Senior role is preferred.
• Strong knowledge of massage and body treatment techniques.
• Good command of English, other languages are a plus.

Responsibilities

• Deliver a comprehensive range of spa and wellness treatments including massages, facials, and body therapies.
• Lead and supervise Spa Therapists; coordinate daily assignments and schedules.
• Maintain treatment room readiness and spa facilities; ensure cleanliness and safety.
• Coach and develop junior therapists; conduct daily briefings and training.
• Monitor service standards; provide feedback and drive improvements.
• Collaborate with spa reception and other departments for bookings and guest flow.

Education

Diploma or professional certification in Massage Therapy

Job description

Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.

Job Description

The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.

As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.

The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.

Spa Treatments & Guest Experience

• Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.

• Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.

• Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.

• Maintain exceptional treatment techniques, service etiquette, and guest care standards.

• Create a relaxing, welcoming, and memorable spa experience.

• Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.

• Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.

• Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.

Team Leadership & Supervision

• Provide daily guidance, direction, and support to Spa Therapists.

• Act as the first point of contact for operational concerns during assigned shifts.

• Lead by example through professional conduct, positive attitude, and exceptional service delivery.

• Monitor team grooming, punctuality, attendance, and adherence to established standards.

• Support the preparation and coordination of daily therapist assignments and treatment schedules.

• Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.

• Encourage teamwork, accountability, and a positive working environment.

• Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.

• Support the onboarding, orientation, and integration of new Spa Therapists.

• Assist in implementing departmental initiatives and improvement plans.

Spa Operations & Coordination

• Support the smooth and efficient daily operation of the Spa.

• Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.

• Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.

• Monitor treatment schedules to minimize delays and maximize operational efficiency.

• Ensure sufficient availability of treatment products, linens, amenities, and equipment.

• Monitor inventory consumption and report replenishment requirements.

• Assist with opening and closing procedures, including operational checklists.

• Ensure equipment is maintained in good working condition and report defects promptly.

• Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.

• Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.

Quality Assurance & Service Standards

• Ensure consistent implementation of approved spa treatment protocols and service standards.

• Conduct routine checks of treatment rooms, equipment, and guest facilities.

• Monitor the quality and consistency of treatments delivered by the team.

• Provide constructive feedback and practical coaching to improve service performance.

• Ensure compliance with Our Habitas brand standards and established wellness procedures.

• Assist in resolving service inconsistencies and implementing corrective actions.

• Support guest satisfaction initiatives and continuous improvement of the spa experience.

Training & Team Development

• Assist in identifying training needs and development opportunities for Spa Therapists.

• Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.

• Support cross-training and knowledge-sharing initiatives.

• Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.

• Encourage continuous learning, product knowledge, and professional development.

• Ensure completion of mandatory training and departmental learning requirements.

• Support the development of junior therapists and help prepare potential future team leaders.

Desired Candidate Profile

• Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.

• Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.

• Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.

• Proficiency in a variety of massage and body treatment techniques.

• Knowledge of spa products, treatment protocols, and wellness practices.

• Previous experience coaching or training junior therapists is an advantage.

• Strong understanding of spa hygiene, sanitation, and health and safety requirements.

• Good command of spoken and written English; additional languages are an advantage.

• Ability to work flexible schedules, including weekends and public holidays.

• Relevant professional certifications and any required local authorizations.