Spa Therapist

Kempinski Hotels; Doha; On-site; QAR 45,000 - 89,000; Full time

Job summary

Kempinski Hotels in Doha is seeking a Spa Therapist to deliver exceptional spa experiences and treatments for our guests in the Spa & Recreation department.

You will maintain high standards of cleanliness, manage stock and assist with events, while achieving guest satisfaction and sales targets within a premium hotel environment.

This role requires punctuality, professional appearance and teamwork, with training provided to uphold Kempinski's luxury service standards.

Qualifications

• Deliver treatments to a high standard and tailor sessions to guest needs.
• Be knowledgeable about all treatments and current promotions.
• Record guest preferences and ensure consistent service across visits.
• Adhere to spa SOPs, health and safety standards, and hygiene policies.

Responsibilities

• Deliver treatments and spa experiences to high standard; tailor sessions.
• Engage with guests, understand preferences and record details.
• Know all treatments offered and current promotions; promote services.
• Maintain cleanliness and hygiene of treatment areas and stock levels.
• Support rostered shifts and assist with events or demonstrations.

Skills

Customer service

Massage therapy

Promotions knowledge

Stock management

Hygiene compliance

Teamwork

Job description

Spa Therapist

Department: Spa & Recreation

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Compensation: ر.ق0 / month

Description

To take 100% responsibility to ensure you deliver and exceed the guests’ expectations in accordance with spa's vision, core values and all related brand standards, procedures and policies.

Key Responsibilities

• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with training.
• To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
• Following scheduled roster and daily appointment schedule.
• Manage levels of professional stock and supplies.
• Reference and abide by the spa’s standard operating procedures & policies.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas & rooms.
• Responsible for achieving sales targets as set by the hotel.
• Assist with demonstrations/ events as required.
• Must adhere to training as set down by the Spa Manager and Head Therapist.
• To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.
• To maintain a high standard of appearance and personal hygiene as per Resense policy.
• To always be punctual and prepared in advance of treatments.
• Ensure that daily sales figures are accurately recorded.
• To be adaptable and accountable for all actions.
• To cover reception as and when required.
• Courtesy to guests and other members of staff at all times