Systems Administration Consultant IT Operations (Systems Team)

Arab Solutions; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Arab Solutions in Doha is seeking a Systems Administration Consultant IT Operations to administer and support enterprise Windows systems, provide Tier 2/3 escalation, and ensure reliable operations across identity, messaging, remote access, device-management and security services.

You will diagnose complex incidents, perform RCAs, implement durable fixes, and coach frontline staff for first-contact resolution.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or Information Systems.
• 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.
• Strong knowledge of Active Directory, Entra ID, DNS/DHCP, SCCM, Exchange Online, Teams/Webex, and Citrix.

Responsibilities

• Deploy and troubleshoot AD GPOs to enforce security and ops standards.
• Add/remove DNS records, DHCP reservations, and certificates per requests.
• Troubleshoot Entra ID sync issues and TDS challenges.
• Resolve failed deployments from Configuration Manager (SCCM).
• Coordinate patch management and Windows system updates.
• Maintain and update security policies, DLP, and whitelisting.
• Respond to incidents related to RDP failures and remote access.
• Document architecture and configuration changes for IT operations.

Skills

Active Directory administration

Hybrid Entra ID

DNS/DHCP core services

PowerShell scripting

Citrix Virtual Apps & Desktops

Windows Server administration

RDP / remote access troubleshooting

Policy & compliance

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Intune

SCCM

Exchange Online

Citrix Virtual Apps & Desktops

Job description

Job Title: Systems Administration Consultant IT Operations (Systems Team)

Role Overview

As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in administering and supporting services managed by the System Operations Team to maintain efficient and reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, Device-management, and End-point security services related to Virtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complex incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next call is resolved at first contact.

Key Responsibilities

• Deploy/Troubleshoot Active Directory GPOs
• Add/remove DNS records, DHCP reservations, and certificates based on requests from other ITstaff
• Troubleshoot sync issues in Entra ID or FIM
• Troubleshoot failed deployments fromConfiguration Manager
• Deploy DAT/engine updates via ePO; triage policyor DAT-related performance incidents
• Maintain DLP policies and whitelist new requirements
• Track down mail-flow anomalies using MessageTrace
• Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.
• Validate duplicate OneDrive data in PreservationHold Library
• Isolate session-launch failures by reviewing CitrixDirector and Studio logs
• Respond to incidents related to RDP failures
• Track and Coordinate patch management of allWindows Systems
• Act as incident/requests/tasks queue manager
• Identify potential process improvements
• Maintain documentation related to architectureand configuration

Qualifications

• Bachelor's degree in any Computer Science, Information Technology, Engineering, or InformationSystems discipline
• Experience: 5+ years in enterprise Windows systems administration with at least 2 years handlingTier 2/3 escalations.

Experience

Technical Skills:

• Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP coreservices.
• Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)
• Solid understanding of the architecture and dependencies of Exchange Online,Teams/Webex, and OneDrive.
• Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.
• Working knowledge of Trellix ENS/DLP/Application Whitelisting
• Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).
• Virtualization technologies
• Certifications (Recommended): Microsoft Identity & Access Administrator (SC-300),MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.

Business Skills

• Excellent written and spoken English.
• Strong analytical problem-solving skills
• Specialized technical expertise and broader IT knowledge
• Compliance with risk, security, and continuity management principles