IT Manager

TAQAT; Doha; On-site; QAR 150,000 - 210,000; Full time

Job summary

TAQAT is seeking an IT Manager to steward day-to-day IT operations, reliability, and security across the organization. You will own ITSM, manage the Microsoft 365 estate, and lead network and security initiatives across Doha offices.

The role requires 6–10 years in IT operations with 3+ years in leadership, and certifications including ITIL 4 Foundation and MS-102. Hybrid work and budget accountability are included in this senior role.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 6 to 10 years in IT operations, including 3+ years managing an IT team or service desk function.
• Relevant certifications: ITIL 4 Foundation or Managing Professional
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Cisco CCNA or equivalent networking certification.

Responsibilities

• Own the ITSM framework end to end, covering incident, request, problem, change, and asset management.
• Administer and govern the service desk platform (Manage Engine Service Desk Plus), including catalogues, workflows, approval routing, automation, and reporting.
• Manage the Microsoft 365 tenant across Exchange Online, SharePoint, Teams, Entra ID, and Intune, covering identity, licensing, device compliance, and data protection.
• Design, operate, and secure the corporate network, including LAN and WLAN, routing and switching, firewalls, VPN, and site-to-site connectivity across offices.
• Lead capacity, availability, and lifecycle planning for servers, endpoints, network hardware, and software licenses.
• Define and enforce IT policies, standards, and procedures aligned to ISO 27001 and ISMS.
• Manage the IT budget, vendor contracts, renewals, and supplier performance against SLAs.
• Lead, coach, and develop the IT support and infrastructure team, setting objectives and owning escalation management.
• Run backup, disaster recovery, and business continuity testing for core systems, and verify recoverability against RPO/RTO targets.
• Deliver IT projects such as migrations, rollouts, and new office setups on scope, schedule, and budget.

Skills

ITSM/ITIL

Manage Engine Service Desk Plus

Microsoft 365 administration

Exchange Online

SharePoint

Teams

Entra ID

Intune

Defender

Windows Server

Active Directory

Group Policy

Hybrid identity

Enterprise networking

TCP/IP

VLANs

Routing

Switching

Wireless

Firewalls

VPN

Endpoint management

Patch management

Software deployment

Backup and DR tooling

Cloud infrastructure (Azure/AWS)

Server virtualization

CMDB discipline

Education

Bachelor's degree in Information Technology or Computer Science

6–10 years IT operations experience

3+ years managing an IT team or service desk

Certifications: ITIL 4 Foundation

Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)

Microsoft Certified: Azure Administrator Associate (AZ-104)

Cisco CCNA or equivalent networking certification

Tools

Manage Engine Service Desk Plus

Azure

AWS

Exchange Online

SharePoint

Intune

Job description

Overview The IT Manager is responsible for the day to day operation, reliability, and security of the organization's IT services, infrastructure, and end user technology. The role owns the IT service management framework, the Microsoft 365 and Windows estate, and the corporate network, and is accountable for service levels, change and asset governance, vendor performance, budget, and the continuous improvement of IT operations across all sites.

Key Responsibilities

Own the ITSM framework end to end, covering incident, request, problem, change, and asset management, and drive measurable improvement in SLA attainment and first contact resolution. Administer and govern the service desk platform (Manage Engine Service Desk Plus), including catalogues, workflows, approval routing, automation, and management reporting. Manage the Microsoft 365 tenant across Exchange Online, Share Point, Teams, Entra ID, and Intune, covering identity, licensing, device compliance, and data protection. Design, operate, and secure the corporate network, including LAN and WLAN, routing and switching, firewalls, VPN, and site to site connectivity across offices. Lead capacity, availability, and lifecycle planning for servers, endpoints, network hardware, and software licences. Define and enforce IT policies, standards, and operating procedures aligned to ISO 27001 controls and the organization's ISMS. Manage the IT budget, vendor contracts, renewals, and supplier performance against agreed service levels. Lead, coach, and develop the IT support and infrastructure team, setting objectives and owning escalation management. Run backup, disaster recovery, and business continuity testing for core systems, and verify recoverability against agreed RPO and RTO targets. Deliver IT projects such as migrations, rollouts, and new office setups on scope, schedule, and budget.

Required Skills

Technical Skills: Strong command of ITSM practice (ITIL) with hands on administration of a service desk platform such as Manage Engine Service Desk Plus. Deep expertise in Microsoft 365 administration, including Exchange Online, Share Point, Teams, Entra ID, Intune, and Defender. Windows Server, Active Directory, Group Policy, and hybrid identity management. Enterprise networking, including TCP/IP, VLANs, routing, switching, wireless, firewalls, and VPN. Endpoint management, patching, and software deployment at scale. Backup, replication, and disaster recovery tooling. Working knowledge of cloud infrastructure (Azure or AWS) and server virtualization. IT asset, configuration, and licence management, including CMDB discipline.

Soft Skills: Ability to lead a distributed support team and hold vendors accountable to agreed service levels. Clear communication with business stakeholders, translating technical constraints into operational and commercial impact.

Qualifications: Bachelor's degree in Information Technology, Computer Science, or equivalent experience.6 to 10 years in IT operations, including 3+ years managing an IT team or service desk function. Relevant certifications:ITIL 4 Foundation or Managing Professional Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) Microsoft Certified: Azure Administrator Associate (AZ-104) Cisco CCNA or equivalent networking certification