Supervisor - Concierge

Indo Arab; Doha; On-site; QAR 78,120 - 145,080; Full time

Job summary

Indo Arab is seeking an experienced Concierge Manager in Qatar to lead a team of concierges and ensure exceptional service delivery. You will oversee daily desk operations, manage guest requests, reservations and special arrangements with precision.

The ideal candidate has a Diploma or higher and at least 5 years’ experience in Gulf countries, bringing strong leadership and service mindset to enhance guest satisfaction.

Qualifications

• Diploma or higher is required.
• 5+ years’ experience in Gulf countries required.

Responsibilities

• Lead and mentor a team of concierges delivering exceptional service.
• Oversee daily operations of the concierge desk, handling guest requests, reservations and arrangements with precision.
• Develop and implement service strategies to anticipate guest needs and enhance the guest experience.
• Act as the primary point of contact for escalated guest issues and resolve them professionally.

Skills

Team leadership

Guest services

Communication

Education

Diploma or higher

Job description

Responsibilities

Lead and mentor a team of concierges ensuring exceptional service delivery and fostering a positive work environment. Oversee daily operations of the concierge desk including managing guest requests, reservations, and special arrangements with precision. Develop and implement innovative service strategies to anticipate guest needs and exceed expectations, enhancing the overall guest experience. Act as the primary point of contact for escalated guest issues, resolving them efficiently and professionally to maintain high satisfaction levels.

Qualifications

• Diploma or higher
• 5+ years’ experience in Gulf countries